Digital Communications Specialist

3 weeks ago

Toronto, Canada Ministry of Labour, Training and Skills Development Full time

Are you a digital communications professional with experience in project management and systems/technology solutions? Consider this exciting role with the Ministry of Labour, Training and Skills Development for your opportunity to design/coordinate the digital communications projects for the Office of the Worker Adviser (OWA).

The Office of the Worker Adviser (OWA) is an independent agency of the Ontario Ministry of Labour, Training and Skills Development. If you would like more information about the work we do, please review our
** About OWA website.**

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: You will:

- lead the development, enhancement, and operations of the Office of the Worker Adviser's (OWA) digital services to its clients
- lead and act as the primary liaison between the OWA, Ministry, information technology cluster and other system partners in the implementation, coordination, and support of OWA, ministry and corporate IT initiatives and strategies
- lead the development and operations of the OWA's knowledge management and electronic communications systems including web site strategies and technical design/development
- establish and maintain intranet/internet as strategic communications tools and knowledge management tools for the OWA
- manage electronic communication tools including case management systems, intranet and secure SharePoint sites, websites and social media platforms

**How do I qualify?**:
**Digital Services Expertise**:

- you have knowledge of trends solutions and best practices of systems for digital services, case management, information and knowledge management, internet, and website management
- you have proven ability to develop, implement, and maintain knowledge management frameworks and processes
- you have knowledge of systems and technology solutions, website management and knowledge of current and emerging technologies in web design and internet/intranet site content management processes, to research, plan, and design webpages
- you have demonstrated expertise in digital service initiatives and issues (including case management, website management and information technology and software systems) and familiarity with current e-commerce

**Information and Data Management Knowledge**:

- you have experience identifying information needs to lead and co-ordinate information systems planning, implementation and maintenance of core systems including the electronic case management systems
- you have knowledge of data, trend, and workflow analysis
- you have knowledge of manipulation and presentation of data to respond flexibly to changing needs for robust analysis of workflows and trends, including the requirements of Open Government and Open Data
- you have knowledge of government and ministry policies and procedures around information management, I&IT, privacy, freedom of information, Open Government and accessibility to develop proposals and plans for digital services initiatives and serve as the OWA lead for Freedom of Information of Information and Protection of Privacy policy and implementation issues
- you have knowledge of accessibility requirements and solutions to ensure accessibility of OWA website and other tools to persons with disabilities

**Web Design and Technical Expertise**:

- you have knowledge and/or experience in internet and web site management, publishing, and content management and development
- you have knowledge of TCP/IP ports and protocols

**Analytical and Problem-Solving Skills**:

- you have analytical skills to assess communication requirements for target audiences and develop publications and communication products
- you can analyze and synthesize complex workflow and digital services performance data
- you have demonstrated ability to prepare business cases including costing, determine and recommend best options, and prepare budgets and business plans

**Communication and Interpersonal Skills**:

- you can write and edit textual content of the web sites and intranet
- you have knowledge of communication theory and techniques, and communication planning methods
- you have proven interpersonal, leadership and relationship management skills with a customer service focus
- you have organizational skills and can man

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