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Infrastructure Support Technician
5 months ago
_Infrastructure Support Technician_
VINCOVI is an IT service company that provides responsive, quality IT solutions across Canada. Our unique model provides our clients with reliable customer service and fast response times for technology issues. Some of the areas we specialize in include infrastructure design, cloud integration, desktop support, and IT project delivery.
We have an opportunity for an:
**Infrastructure Support Technician**
**About the Role**
As a leading technology company, we work with clients to understand their business challenges and provide flexible cost-effective solutions. We pride ourselves in delivering services that enhance business outcomes and increase productivity. From technical to strategic, we work with clients to fill the gaps and make their technology effective.
Are you passionate about technology and client service? If so, then this might be the role for you
The Infrastructure Support Technician position is responsible for the following:
**Responsibilities**:
- Responsible for technical support at clients’ sites including resolving desktop, server, printer, software, and network issues.
- Maintain records of all work completed through ticketing system.
- Responsible for integrating and supporting various Windows-based and client/server-based networks, as well as virtual servers running on Microsoft Hyper-V.
- Test and install Windows Server patches and software updates.
- Maintain and monitor backup software and logs.
- Assist with various IT projects and upgrades.
- Respond quickly and efficiently to customers’ concerns.
**Qualifications**:
We are looking for a team player who thrives in a fast-paced, team environment and who takes pride in delivering timely and accurate results.
- 5 years’ experience in server/client networks.
- Thorough knowledge of Microsoft Server products and networking.
- Excellent troubleshooting skills.
- Experience operating in a professional client-facing role.
- Excellent attention to detail.
- Proficient communication and customer service skills.
- Adept at multi-tasking and time management.
- ConnectWise Manage/Automate knowledge is an asset
- Relevant degree or diploma in Information Technology
- Must have a reliable vehicle and Class 5 license
Work Remotely
- Yes
**Benefits**:
- Dental care
- Extended health care
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- Technical Support Occupations: 3 years (preferred)
Work Location: One location
