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IT Tech Hub Assistant
4 months ago
Req ID: 23400
Vacancy Type: Temporary
Contract Duration: until December 31st, 2023
Number of Positions: 1
Closing Date: 05/26/2023
**Job Summary**:
The IT Tech Hub Assistant provides immediate support to clients during the core hours of operation, ensures adherence to corporate standards for asset control with regard to hardware provisioning and continuous development of processes and performance benchmarks, in order to maintain and improve technology usage and client services. Other duties include one-to-one support of staff for computers, mobile devices, A/V services and for on-the-spot repairs for peripherals, PCs and other devices.
**Duties and Responsibilities**:
- Assist clients with desktop computer problems as assigned by Supervisor of IT Departmental Support
- Responding to questions, assisting clients, taking ownership of problems referred directly or by the IT Service Desk.
- Working in a team environment to resolve problems to the satisfaction of the client, updating support documentation, troubleshoot hardware and software problems.
- Assist IT Technicians with the Life Cycle maintenance of IT Assets.
- Dispose equipment under the direction of Supervisor of IT Departmental Support.
- Limited Active Directory rights (Password reset / join to Domain ONLY) *No access to delete from domain. Remote Control Access.
- Perform other duties as required under the direction of Supervisor of IT Departmental Support
- Evening and Weekend work may be required to provide extended business hours support.
**Skills and Qualifications**:
- Graduated or completing a College/University program in Information Technology.
- Working knowledge of automated inventory control systems (Microsoft SCCM, ServiceNow, Active Directory reports, Virtual Environments) is an asset.
- Must possess excellent communication, organization, and administrative skills with a strong customer focus.
- Familiarity with a wide variety of software including Microsoft Windows, Office Suite, Adobe etc.
Hourly Rate/Salary: $ 31.75 - $ 42.34
Hours of Work: 35
Work Location: Civic Centre
Organization Unit: CPS/Departmental Support
Department/Division/Section: CPS/Corporate Services Dept, CPS/IT Division, Service Management
Non-Union/Union: Non Union
All personal information is collected under the authority of the Municipal Act.
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
