Front Office Manager

3 months ago


London, Canada Hampton Inn by Hilton London Full time

**We are seeking a Front Office Manager who is required to work the front desk 40 hours per week.**

**Must be available for all shifts that range since we are open 24 hours. Reliable transportation is required for all shifts. Mainly 3pm-11pm and 6pm-2am but occasionally 7-3, and overnights 11pm-7am.**
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, adherence to uniform and appearance, conducting coaching and evaluations, delivering recognition and reward.
- Covering shifts when employees call in sick
- Ability to lead a team by example with constant coaching and guidance
- Maintain positive employee relations and work daily to build team cohesiveness.
- Complete training of team members.
- Ensure team members have current knowledge of hotel products, services, facilities, events, promotions, pricing, policies, knowledge of local area and events.
- Monitor and assess service satisfaction trends and surveys, evaluate and address issues with management team and make improvements accordingly.
- Respond to all guest surveys in a professional and timely manner.
- Ensure cleanliness, sanitation and organization of Front Office, Lobby and surrounding areas. Front desk must always be tidy, free of clutter, and stocked with the necessary stationary materials.
- Inventory and ordering of all front office supplies.
- Verify bank deposits and all cash drops
- Oversea completion and postings of Accounts Receivables.
- Other duties as assigned by management team
- Resolves guest related issues quickly, efficiently and courteously. Follow up to ensure guest satisfaction.
- Gain expert knowledge on all brand procedures and standards in all aspects of the property management system
- Required to be scheduled as a “working-manager” to fill front desk and night audit shifts.
- Perform a variety of administrative tasks including forecasting (ROB), maintaining department budget (labour), processing payroll hours, Lightstay, etc.)

Must be able to work in a fast paced environment and comfortable working alone in the evenings and overnight.

Pay: $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Dental care
- Discounted or free food
- On-site parking
- Vision care

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift

Work Location: In person

Expected start date: 2024-09-23


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