Customer Experience Manager

6 months ago

Dorval, Canada GardaWorld Full time

Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally.

As a Customer Experience Manager, you will be in a key leadership role responsible for managing the Facilitator team. You will ensure the delivery of exceptional customer service and a seamless passenger experience throughout the screening process. This role involves overseeing the facilitation of passengers, addressing customer concerns, and collaborating with internal and external stakeholders to enhance customer satisfaction and experience.

**Customer Experience Manager Job Responsibilities**:

- Provide leadership, guidance, and support to the Facilitator team.
- Establish performance expectations, track progress, and offer continuous coaching and feedback.
- Foster a positive and inclusive team culture that promotes teamwork, accountability, and continuous improvement.
- Conduct regular team meetings and individual performance evaluations.
- Monitor and improve the efficiency of passenger flow, queue management, and wait times.
- Address and resolve customer concerns, complaints, and escalations in a timely and effective manner.
- Act as a primary point of contact for escalations and coordination with relevant stakeholders.

**Customer Experience Manager Qualifications**:

- Post-secondary education or equivalent work experience.
- A minimum of 1-3 years of experience working in the aviation industry, or similar service
- Fluency in both English and French
- Strong leadership and team management skills, with the ability to motivate and inspire a diverse group.
- Excellent interpersonal and communication skills, with a customer-centric approach.
- Ability to handle customer escalations and resolve conflicts in a professional and empathetic manner.
- Awareness of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) and the Official Languages Act (OLA).
- Knowledge of American Sign Language (ASL) or Langue des signes du Québec (LSQ) is preferred.
- Experience working with Indigenous peoples, the LGBTQ community, and diverse populations.

**Employment Details**:

- Employment Type: Permanent
- Locations: Toronto, ON & Montreal, QC

**GardaWorld: Make the world a safer place**:
GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

**Job Segment**:QC, Manager, Bilingual, Quality, Management

  • Manager, Customer Experience Marketing

    7 months ago

    Dorval, Canada Bombardier Full time

    **BOMBARDIER**: Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you...

  • Manager, Customer Experience Marketing

    3 weeks ago

    Dorval, Canada Bombardier Full time

    _When applicable, Bombardier promotes flexible and hybrid work policies._ **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it...

  • Manager, Customer Experience Marketing

    4 months ago

    Dorval, Canada Bombardier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies._ **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it...

  • Customer Experience Manager

    7 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition...

  • Manager, Customer Experience Marketing

    4 months ago

    Dorval, Canada Bombarbier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies. Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all,...

  • Customer Experience Ambassador

    3 days ago

    Dorval, Quebec, Canada Transat AT Full time

    About UsWe are Transat AT, a leading international tour operator. Our mission is to provide exceptional customer experiences.Job DescriptionWe are seeking a Customer Experience Ambassador to join our team. As a key member of our in-flight service team, you will be responsible for delivering outstanding customer service and ensuring a smooth travel experience...

  • Customer Experience Coordinator

    3 weeks ago

    Dorval, Quebec, Canada Marriott International, Inc Full time

    About the RoleWe are seeking an exceptional Guest Relations Supervisor to join our team at Marriott International, Inc. in Montreal Airport Marriott In-Terminal Hotel.Job SummaryThe Guest Relations Supervisor is responsible for delivering memorable experiences for our guests by providing attentive and personalized service. Key responsibilities include...

  • Multilingual Customer Experience Specialist

    2 hours ago

    Dorval, Quebec, Canada Air Canada Full time

    Customer Service Role at Air CanadaAre you passionate about delivering exceptional customer experiences? Do you possess strong communication skills and a keen ability to problem-solve?We are seeking a highly skilled Bilingual Customer Sales and Service Agent to join our team at Air Canada's Contact Centre in Montreal. As a key member of our team, you will be...

  • Manager, Customs

    4 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Manager, Transportation Strategy and AOG Logistics, the Manager, Customs is...

  • Guest Experience

    7 months ago

    Dorval, Canada McDonald's Full time

    McCafé has a proud history of delivering quality coffee, baked goods, and delicious food items to guests across Canada. We highlight the rich, full-bodied flavour and enticing aroma of our signature espresso. We prepare our specialty coffees to your liking, and each are created with fresh Canadian milk, which is steamed, and perfectly frothed to deliver the...

  • Cosmetics Customer Experience Sales Floor Associate

    7 months ago

    Dorval, Canada Walmart Canada Full time

    **Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: 1. Greets all customers in a polite and friendly manner. 2. Assists customers by promoting products/services, locating merchandise and making purchase...

  • Employee Experience Manager

    6 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Employee Experience Manager will support the design and delivery of various corporate talent...

  • Customer Success Manager

    9 months ago

    Dorval, Canada Unilode Full time

    **Job Title**: Customer Success Manager **Location**: Canada **Salary**: Commensurate with Experience (+ Benefits) **What You Will Be Doing** Here at UNILODE we have an exclusive opportunity to work with one of our biggest and most trusted customers. As a part of the Customer Success team, the Customer Success Manager role will offer you the experience...

  • Bilingual Customer Experience Specialist

    7 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Location**: Montreal, QC, Canada (On-site) **Starting Salary**:$17.00/hour **Branch**:Airports North America **Category**: Unionized (UNIFOR) **Job type**: Full-Time The opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Montreal Airport. In this customer-facing position, you will...

  • Manager, Customer Accessibility

    7 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Manager, Customer Accessibility is responsible for leading and managing accessibility initiatives....

  • Manager, In-flight Experience Initiatives

    7 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Director, Onboard Experience, this position plays a vital role in driving long-term...

  • Customer Service Manager

    6 months ago

    Dorval, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Manager, Customer Facing Team

    6 months ago

    Dorval, Canada Bombardier Full time

    **Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...

  • Customer Account Management Representative

    4 months ago

    Dorval, Canada Bombardier Full time

    **Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...

  • Customer Account Management Representative

    4 months ago

    Dorval, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: - Act as a...