Customer Account Management Representative

4 months ago


Dorval, Canada Bombardier Full time

**Why join us?**:
As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience.

Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.

**Bombardier’s Benefits Program**:
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

- Insurance plans
- _ Dental, medical, life insurance, disability, and more_
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program

**In your role, you will**:

- Act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages.
- Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues.
- Liaise with all internal stakeholders including, but not limited to, Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.
- Are accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved.
- Follow the Aircraft build, Inform and lead our customers to ensure their readiness to start delivery activities.
- Coordinate and lead Aircraft delivery activities with customers and internal stake holders to ensure a seamless process and amazing customer experience.
- You possess an undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field of endeavor.
- You have a minimum of ten (10) years related experience in business or commercial aviation
- You have a minimum of two (2) years related experience in a customer facing role
- You have excellent organizational and planning skills, are able to set priorities in order to achieve important milestones. You will be able to demonstrate solid project management skills.
- You can understand complex technical specifications and certification constraints and possess the capacity to become a product expert on complex product offerings.
- You have exceptional communication skills; can communicate at all levels of the organization from shop floor to board room level. You are equally able to communicate to all levels of our customer and customer representative organizations including world leaders, high net worth individuals, flight crew, maintenance and technical personnel.
- You are an eloquent and persuasive speaker with strong presentation skills and command an appropriate presence in any situation or negotiation.
- You have strong customer orientation
- You will be expected to be a team player, as well as being a leader within the multidisciplinary project team.
- You are fluent in both French and English (written and spoken), Other languages would be an asset
- You are able to support a flexible work environment and available to travel.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

**Job** Customer Account Management Representative

**Primary Location** Dorval Plant 3

**Organization **Aerospace Canada

**Shift** Day job

**Employee Status** Regular

**Requisition** 3382 Customer Account Management Representative



  • Dorval, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: - Act as a...


  • Dorval, Canada Bombardier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies._ **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it...


  • Dorval, Canada Bombardier Full time

    **Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...


  • Dorval, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: - Act as a...


  • Dorval, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: - Act as a...


  • Dorval, Quebec, Canada Randstad Full time

    Job DescriptionWe are currently seeking a skilled Account Representative to join our team in Dorval. In this role, you will be responsible for handling key account activities, including order taking and processing, providing exceptional customer service, coordinating order fulfillment, and resolving any issues that may arise.Key Responsibilities:Handle...


  • Dorval, Quebec, Canada Randstad Full time

    About the RoleWe are seeking a skilled Senior Account Representative to join our team in Dorval. As a key member of our sales team, you will be responsible for handling customer inquiries, processing orders from start to finish, and providing exceptional customer service.Key ResponsibilitiesManage customer relationships and communicate effectively to ensure...


  • Dorval, Canada Conestoga Cold Storage Full time

    **Customer Service Representative** **Job Status: Full-Time (Days)** **Job Timings: 8:30AM-5:00PM** **Want to work in an environment where your efforts are much appreciated and you’re not “just a number”?** **Want to work in a fun friendly environment rather than a corporate culture?** **Want to work in one of Canada’s 50 Best Managed Companies...


  • Dorval, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: - Support the...


  • Dorval, Canada Bombardier Full time

    **Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...


  • Dorval, Canada ICC The Compliance Center Full time

    Job Title: Customer Relations Representative Effective Date: As soon as possible Location: Dorval QC About Us ICC Compliance Center was founded in 1987 with one principal in mind - to help our clients comply with hazardous materials/dangerous goods regulations, whether they are handling, shipping or transporting hazardous materials/dangerous goods by...


  • Dorval, Canada ICC The Compliance Center Full time

    Job Title: Customer Relations Representative Effective Date: As soon as possible Location: Dorval QC About Us ICC Compliance Center was founded in 1987 with one principal in mind - to help our clients comply with hazardous materials/dangerous goods regulations, whether they are handling, shipping or transporting hazardous materials/dangerous goods by...


  • Dorval, Canada Bombardier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies._ ***: **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of...


  • Dorval, Canada Bombardier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies._ **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it...


  • Dorval, Canada Air Canada Full time

    **Description** **Location**:Montreal, QC, Canada (On-site) **Starting Salary**: $19.36/hour **Branch**:Contact Centers **Category**:Unionized (UNIFOR) **Job type**:Full-Time **Looking for a challenging and rewarding career opportunity? Join our Customer Relations team!** At Air Canada, we understand the importance of excellence in customer service. We...


  • Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Manager, Customer Accessibility is responsible for leading and managing accessibility initiatives....


  • Dorval, Canada Kairon Transport Full time

    *We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...


  • Dorval, Canada BMO Financial Group Full time

    274 avenue Dorval Dorval Quebec,H9S 3H3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall...


  • Dorval, Canada Bombarbier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies.  Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all,...


  • Dorval, Canada Bombardier Full time

    **Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...