Multilingual Customer Experience Specialist
2 days ago
Are you passionate about delivering exceptional customer experiences? Do you possess strong communication skills and a keen ability to problem-solve?
We are seeking a highly skilled Bilingual Customer Sales and Service Agent to join our team at Air Canada's Contact Centre in Montreal. As a key member of our team, you will be responsible for providing top-notch customer service by answering calls promptly, courteously, and professionally.
About the Job
This is a full-time position that requires availability to work in shifts. You will be part of an approximately twelve-week paid initial training program, where you will learn about our company culture, policies, and procedures. After completing your training, you will be equipped with the skills and knowledge necessary to excel in this role.
Key Responsibilities:
• Provide exceptional customer service via phone calls
• Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
• Use Air Canada's in-house reservation system to make new flight reservations or modify existing bookings
• Ensure customer satisfaction by providing timely resolutions to customer inquiries
What We Offer
We strive to create a healthy, accessible, and rewarding work environment that highlights employees' unique contributions to our company's success. As one of Canada's leading employers, we offer a range of benefits, including:
• A generous employee travel program, allowing you to explore the world while working with us
• A wide variety of benefit plans, including health and dental coverage, for you and your family
• Training and development tools to help unlock your full potential
Requirements
To be successful in this role, you must possess:
• A high school diploma or equivalent
• Availability to attend and successfully pass our approximately twelve-week full-time paid initial training program
• Ability to work in shifts
• Effective multi-tasking skills, with the ability to work independently with minimal supervision
• Eligibility to work in Canada
• Fluency in English and French; strong consideration given to candidates fluent in additional languages, such as Spanish, Korean, Japanese, Cantonese, or Mandarin
Preferred Competencies
Previous customer service experience within a Call Centre environment, previous travel industry experience, and working knowledge of computer applications and the internet are considered assets in this role.
Estimated Salary
The estimated salary for this role is $17.30 per hour.
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