Multilingual Customer Experience Specialist

2 days ago


Dorval, Quebec, Canada Air Canada Full time
Customer Service Role at Air Canada

Are you passionate about delivering exceptional customer experiences? Do you possess strong communication skills and a keen ability to problem-solve?

We are seeking a highly skilled Bilingual Customer Sales and Service Agent to join our team at Air Canada's Contact Centre in Montreal. As a key member of our team, you will be responsible for providing top-notch customer service by answering calls promptly, courteously, and professionally.

About the Job
This is a full-time position that requires availability to work in shifts. You will be part of an approximately twelve-week paid initial training program, where you will learn about our company culture, policies, and procedures. After completing your training, you will be equipped with the skills and knowledge necessary to excel in this role.

Key Responsibilities:
• Provide exceptional customer service via phone calls
• Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
• Use Air Canada's in-house reservation system to make new flight reservations or modify existing bookings
• Ensure customer satisfaction by providing timely resolutions to customer inquiries

What We Offer
We strive to create a healthy, accessible, and rewarding work environment that highlights employees' unique contributions to our company's success. As one of Canada's leading employers, we offer a range of benefits, including:
• A generous employee travel program, allowing you to explore the world while working with us
• A wide variety of benefit plans, including health and dental coverage, for you and your family
• Training and development tools to help unlock your full potential

Requirements
To be successful in this role, you must possess:
• A high school diploma or equivalent
• Availability to attend and successfully pass our approximately twelve-week full-time paid initial training program
• Ability to work in shifts
• Effective multi-tasking skills, with the ability to work independently with minimal supervision
• Eligibility to work in Canada
• Fluency in English and French; strong consideration given to candidates fluent in additional languages, such as Spanish, Korean, Japanese, Cantonese, or Mandarin

Preferred Competencies
Previous customer service experience within a Call Centre environment, previous travel industry experience, and working knowledge of computer applications and the internet are considered assets in this role.

Estimated Salary
The estimated salary for this role is $17.30 per hour.

  • Dorval, Quebec, Canada Air Canada Full time

    At Air Canada, you'll be part of a world-class organization that's consistently ranked as one of the best airlines in North America. With a diverse and vibrant team at the forefront of passenger aviation, your career will take off to new heights.Reporting to the Manager, Language Training, the Multilingual Content Specialist will play a key role in...


  • Dorval, Quebec, Canada Randstad Full time

    Job Title: International Customs Brokerage SpecialistLocation: Montreal (Dorval)We are seeking an experienced Customs Specialist to support with the customs duties in our international freight forwarding company based in Montreal (Dorval).The ideal candidate will have 2+ years of experience with a well-diverse knowledge to take over the clearance of existing...


  • Dorval, Quebec, Canada Transat AT Full time

    About UsWe are Transat AT, a leading international tour operator. Our mission is to provide exceptional customer experiences.Job DescriptionWe are seeking a Customer Experience Ambassador to join our team. As a key member of our in-flight service team, you will be responsible for delivering outstanding customer service and ensuring a smooth travel experience...


  • Dorval, Quebec, Canada Randstad Full time

    Looking for a challenging role in customs clearance? We have an exciting opportunity for a Customs Rater to join our client's team in the international freight forwarding industry based in Montreal (Dorval).About the RoleThis position involves taking over the clearance of existing clients and requires a strong understanding of customs duties. As a Customs...


  • Dorval, Quebec, Canada ABB Full time

    At ABB, We're Empowering Sustainable Solutions">We're dedicated to addressing global challenges, and our core values of care, courage, curiosity, and collaboration drive us to create innovative products and services. As a Bilingual Sales Representative, you'll play a key role in developing customer relationships and driving business growth.">This position...


  • Dorval, Quebec, Canada Randstad Full time

    Located in Dorval, a key location for international freight forwarding, we are seeking an experienced Customs Specialist to support our client's customs duties. With 2+ years of experience and CCS certification, this role requires someone with diverse knowledge to take over the clearance of existing clients.About Our ClientA company in the international...

  • Quotation Specialist

    4 weeks ago


    Dorval, Quebec, Canada Randstad Full time

    Company Overview">Randstad is a dynamic company always looking for talented individuals to join our team.">Estimated Salary: We estimate the annual salary for this position to be between $50,000 and $70,000 depending on location and experience.">Job Description">We are seeking a highly skilled Quotation Specialist with excellent customer relations skills to...


  • Dorval, Quebec, Canada Marriott International, Inc Full time

    About the RoleWe are seeking an exceptional Guest Relations Supervisor to join our team at Marriott International, Inc. in Montreal Airport Marriott In-Terminal Hotel.Job SummaryThe Guest Relations Supervisor is responsible for delivering memorable experiences for our guests by providing attentive and personalized service. Key responsibilities include...


  • Dorval, Quebec, Canada ABB Full time

    We are seeking a skilled Sales Representative to join our team in the Electrification, Smart Buildings Division.About ABBAs a global leader in the design, manufacture and marketing of specialized lighting solutions for emergency situations and extreme environments, we pride ourselves on creating innovative products and services that enhance the safety of...


  • Dorval, Quebec, Canada Randstad Full time

    Our client in Dorval, who handles multiple commercial and residential properties, is seeking a Corporate Support Specialist to oversee various tasks across the organization. This role will involve working on-site, performing clerical, administrative, and customer-facing duties. The temporary contract of at least three months has a strong possibility of...


  • Dorval, Quebec, Canada Starlink Aviation Full time

    About UsStarlink Aviation is a dynamic and growing company that provides exceptional services to the aviation industry.Salary and BenefitsWe offer a competitive salary of approximately $45,000 per year, plus benefits including flexible scheduling, free parking, RRSP matching, and a comprehensive group insurance plan.Job DescriptionAs an Aviation Service...


  • Dorval, Quebec, Canada Air Creebec inc. Full time

    The Air Charter Operations Specialist role at Air Creebec inc. presents a unique opportunity for an experienced professional to take on a challenging position that requires exceptional coordination and negotiation skills.Key Responsibilities:The successful candidate will be responsible for coordinating charter flight operations from request to completion,...


  • Dorval, Quebec, Canada Air Canada Full time

    About the RoleAir Canada is seeking an experienced Cybersecurity Risk Management Specialist to join its team in a fast-paced and innovative environment. The successful candidate will be responsible for supporting the overall security posture of Air Canada's technology environment, protecting customer data and systems.


  • Dorval, Quebec, Canada Bombarbier Full time

    Aircraft Systems Specialist Job DescriptionAt Bombardier, we are committed to delivering exceptional performance and customer satisfaction in the aviation industry. As an Aircraft Systems Specialist, you will play a critical role in supporting production operations on our multi-platform aircraft programs.Job Responsibilities:Technical Support: Provide...


  • Dorval, Quebec, Canada Bombardier Transportation GmbH Full time

    Bombardier Transportation GmbH is a leading manufacturer of rail vehicles and signaling systems. We are currently seeking an Electrical System Configuration Specialist to join our team.The successful candidate will have a university degree in electrical or aerospace engineering and at least 3 years of experience in the design and integration of complex...


  • Dorval, Quebec, Canada Bombardier Transportation GmbH Full time

    As a leader in the aerospace industry, Bombardier Transportation GmbH designs and delivers innovative solutions that set the standard for excellence. We're seeking a highly motivated Strategic Programs Specialist to join our team.Company OverviewBombardier Transportation GmbH operates at the highest level, delivering superior experiences and products that...


  • Dorval, Quebec, Canada Randstad Full time

    Job Title: Global Supply Chain SpecialistOur customer, a leading company in the logistics industry, is currently seeking a highly skilled Senior Logistics Coordinator in Dorval to play a key role in ensuring the efficient import and export of goods by land, sea, and air. The ideal candidate will be responsible for coordinating transportation operations with...


  • Dorval, Quebec, Canada Air Canada Full time

    About the RoleAir Canada is seeking a skilled Exterior Surface Finishing Specialist to join our team at the Montreal Maintenance Centre.As an Exterior Surface Finishing Specialist, you will be responsible for preparing, cleaning and painting exterior surfaces to ensure a high-quality finish.Key Responsibilities:Prepare surfaces by cleaning and sanding them...


  • Dorval, Quebec, Canada Techaid Full time

    Job Title: Electrical Design Engineer - Automation Specialist Company OverviewTechaid is a well-established company in the manufacturing sector, committed to providing innovative solutions. Salary InformationWe are offering an estimated salary range of $85,000 - $110,000 per year, depending on experience and qualifications. Job DescriptionThe successful...


  • Dorval, Quebec, Canada Lumipro Service d'Éclairage Full time

    Lumipro Service d'Éclairage is seeking an experienced Electrical Signage Specialist to join our team. This role involves installing, maintaining, and repairing illuminated signs and lighting systems.Estimated Salary: $60,000 - $80,000 per yearThe ideal candidate will have experience in electricity, electronics, or a related field, as well as knowledge...