Manager, Customer Facing Team

7 months ago

Dorval, Canada Bombardier Full time

**Why join us?**:
As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience.

Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.

**Bombardier’s Benefits Program**:
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

- Insurance plans
- _ Dental, medical, life insurance, disability, and more_
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program

**What are your contributions to the team?**:

- Lead an experienced team of project managers and analysts driving strategy & performance for the Customer Facing activities, i.e., Delivery, Sales Support & Flight Operations.
- Have an in-depth knowledge of the value chain across the organization to maintain and improve Customer Facing & Flight Operations performance & efficiency.
- Collaborate with Sales Support, Delivery & Flight Operations teams, and stakeholders to creatively solve problems and brainstorm out of the box solutions while keeping the customer needs in the forefront.
- Oversee performance for Customer Facing team including KPI management, special projects execution & business management of customer activities from Sales up to Entry into Service.
- Develop strategic business initiatives to improve the overall customer experience by promoting Bombardier products and services.
- Optimize the use of available resources to ensure project execution and quality of the deliverables.
- Manage a complex financial budget structure and headcount; report accurate and timely period cost captions performance.
- Oversee weekly performance & strategy reviews, including internal executive reviews.
- Interface with Contracts to identify any key risks that could impede customer deliveries.

**How to thrive in this role?**:

- You have 10-15 years of experience in Aviation management leading a group of high performing employees.
- You hold a university degree in Engineering, Business, or other related field or equivalent work experience.
- You are a team player and can easily network to get support across the organization from various functions.
- You have good organization skills, including but not limited to prioritizing, scheduling, time management, and developing new business meeting deadlines.
- You have good decision-making skills; you can assess all the facts, understand the company's current state and goal state, and choose the best course of action.
- You have strong project management abilities, as well as solid financial base & in-depth knowledge business finance and reporting.
- You are strong in managing change across different functions and while having the ability to foster trust.
- You have exceptional communication skills; can communicate at all levels of the organization from shop floor to board room level. You are equally able to communicate to all levels within the customer representative organization.
- You have a strong customer-oriented mindset and use it to influence the business.
- You have prior experience working with Customers and other departments inside a large corporation.
- You are fluent in both French & English (written and spoken).

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

**Job** Manager, Customer Facing Team

**Primary Location** Completion Center

**Organization **Aerospace Canada

**Shift** Day job

**Employee Status** Regular

**Requisition** 3943 Manager, Customer Facing Team

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