Customer Experience Coordinator
2 weeks ago
We are seeking an exceptional Guest Relations Supervisor to join our team at Marriott International, Inc. in Montreal Airport Marriott In-Terminal Hotel.
Job SummaryThe Guest Relations Supervisor is responsible for delivering memorable experiences for our guests by providing attentive and personalized service. Key responsibilities include responding to guest inquiries, confirming reservations, and supplying information about hotel amenities and services. The successful candidate will work closely with management to develop innovative ideas and procedures to enhance department performance.
Key Responsibilities- Respond to guest inquiries and follow up to ensure satisfaction
- Confirm reservations and cancellations
- Supply guests with information about hotel amenities and services
- Collaborate with management to develop innovative ideas and procedures
- High school diploma or equivalent required; related work experience preferred
- At least 1 year of supervisory experience
- Excellent communication and interpersonal skills
This role requires working in a fast-paced environment and interacting with guests from diverse backgrounds. A high level of discretion and confidentiality is expected when handling sensitive guest information.
Salary Range$55,000 - $65,000 per annum based on experience
About UsMarriott International, Inc. is a global hospitality leader with a portfolio of luxury brands, including JW Marriott. We offer a comprehensive benefits package and opportunities for career growth and development. As an equal opportunity employer, we welcome applications from qualified candidates who share our commitment to delivering exceptional guest experiences.
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