Roc Lead Customer Service

3 months ago

Keswick, Canada Town of Georgina Full time

**ROC Lead Customer Service & Cafeteria Representative**

(Posting #2024.116S)

**Department**: Community Services

**Division**: Recreation Services

**Location**:ROC

**Status**:Seasonal (November 18, 2024 - April 4, 2025)

**Hours of Work**:Up to 40 hours per week (Up to 8 hours per day)

**Number of Positions**: 1 - 3

**Hourly Wage**: $16.65 - $18.15 per hour

**Training Rate**: $16.55 per hour

**Date Posted**: August 28, 2024

**Date Closing**: October 31, 2024

**Come work with us**

Employment with the Town of Georgina offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.

**Position Purpose**

Responsible for assisting the Recreation Services Supervisor with overseeing the daily operations of the ROC Ticket Office and ROC cafeteria, including but not limited to food preparation, cash handling, cleaning, customer service, opening and closing the facility. **_For full details, please see attached job description._**

**Minimum Qualifications**
- Possess a High school diploma or equivalent;
- Current Food Handler certification is considered is considered an asset;
- Previous restaurant or cafeteria food preparation (preferably in a supervisory role);
- Must be available to work flexible hours including daytime, evenings, weekends and holidays;
- Excellent customer service skills to deal effectively with the general public;

**How to apply**

**Committed to diversity and a barrier-free environment**

**JOB DESCRIPTION**

**Title**:ROC Lead Customer Service & Cafeteria Representative

**Position #**:SE12

**Department**:Community Services

**Division**:Recreation Services

**Reports To**: Recreation Services Supervisor

**Indirectly Reports To**: Parks Supervisor - ROC and Recreation Programmer

**Direction Exercised**: Seasonal Customer Service Representative and Cafeteria Attendants

**Employee Group**: Seasonal

**Date Amended**: August 10, 2023

**Date Created**: September 12, 2011

**Position Summary**

Responsible for assisting the Recreation Services Supervisor with overseeing the daily operations of the ROC Ticket Office and ROC cafeteria, including but not limited to food preparation, cash handling, cleaning, customer service, opening and closing the facility.

**Responsibilities**
- Opens and closes the ticket office and cafeteria;
- Assists with training, scheduling, and on-going guidance and support to customer service representatives and cafeteria attendants;
- Follows all specified procedures to correctly handle all cash and credit transactions, ensuring accurate sales transactions, including counting start up cash and balancing at end of shift, authorizes refunds and provides petty cash as required and makes daily deposits at the end of each closing shift;
- Performs/oversees sales to customers and maintains a pleasant attitude in an effort to create a positive customer experience and responds to all customer requests in a timely and professional manner;
- Ensures that food and beverage products are fresh, appetizing and properly prepared in accordance with the York Region Public Health Department regulations and guidelines;
- Ensures proper food handling procedures to maintain high standards of quality control and hygiene;
- Correctly operates all food service equipment and conducts regular maintenance inspections;
- Ensures weekly inventory control and documentation, daily restocking of merchandise and assist with ordering supplies as needed;
- Ensures diligent record keeping as it pertains to temperature regulations, inventory checklists, equipment and food inspection, and food waste reports are being conducted as needed.
- Oversees or performs daily cleaning of cafeteria and equipment and trash removal and ensures that cafeteria work areas are kept neat, orderly and clean;
- Oversees staff in providing prompt, efficient and gracious service to all guests including preparing food, beverages and snacks as ordered, bussing tables and giving correct change for cash transactions;
- Assists with coordination of special events as required;
- Utilizes the first in, first out (FIFO) rule and sorts food by their best before or expiration dates.
- Stores all food and beverage in accordance to York Region Public Health Department timelines and guidelines along with any product timelines and guidelines including listed on packaging.
- Assists with customer service and cafeteria duties as required (see ROC Customer Service Representative and ROC Cafeteria Attendant job descriptions for further details);
- Immediately report all concerns (including product), suspicious occurrences and hazardous conditions to the Recreation Services Supervisor or designate.

**The above statements reflect the general details considered necessary to describe the prin

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