Roc Customer Service Representative

3 months ago

Keswick, Canada Town of Georgina Full time

**ROC Customer Service Representative**

(Posting #2024.117S)

**Department**:Community Services

**Division**:Recreation Services

**Location**:ROC

**Status**:Seasonal (December 2, 2024 - April 4, 2025)

**Hours of Work**:Up to 35 hours per week (Up to 8 hours per day)

**Number of Positions**:1 - 3

**Hourly Wage**:$16.55 per hour

**Training Rate**:$16.55 per hour

**Date Posted**:August 28, 2024

**Date Closing**:October 31, 2024

**Come work with us**

Employment with the Town of Georgina offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.

**Position Purpose**

Responsible for ticket sales, rentals, cash handling and customer service. **_For full details, please see attached job description._**

**Minimum Qualifications**
- Knowledge of all ticketing and sales options;
- Excellent customer service skills to deal effectively with the general public;
- Strong organizational skills;
- Responsible, courteous, good communication skills;
- Effective conflict resolution, problem solving and critical thinking skills;

**How to apply**

**Committed to diversity and a barrier-free environment**JOB DESCRIPTION**

**Title**: ROC Customer Service Representative

**Position #**: SE6

**Department**: Community Services

**Division**: Recreation Services

**Reports To**: Recreation Services Supervisor

**Indirectly Reports To**: Parks Supervisor - ROC and Recreation Programmer

**Employee Group**: Seasonal

**Date Amended**: August 10, 2023

**Date Created**: September 12, 2011

**Position Summary**

Responsible for ticket sales, rentals, cash handling and customer service.

**Responsibilities**
- Demonstrates a high level of customer service and provides this service on the front-line of operation and does so in an efficient, courteous and respectful manner;
- Daily operation of the ticketing office, including lift ticket, season pass, lesson and helmet rental sales & inquires;
- Supports guests with proper helmet fittings and ensures that all helmets are returned and inspected for future use.
- The accurate completion of liability waiver, helmet and locker rental forms as well as securing and returning of security/damage deposit;
- Processes all point of sale purchases, and handles cash, credit and debit transactions in an accurate manner and balances daily sales to align with computer reports;
- Follows all specified cash handling procedures including; float reporting, cash reconciliation, and cash depositing.
- Assists with cafeteria attendant duties as required (see ROC Cafeteria Attendant job description for further details);
- Participate in the Town’s Health and Safety Program and follow safety practices in work methods and procedures; observes and complies with all relevant Health & Safety regulations.
- Immediately report all, concerns, suspicious occurrences and hazardous conditions to the Recreation Services Supervisor or designate.

**The above statements reflect the general details considered necessary to describe the principal functions and duties of the position and will not be construed as a detailed job description of the work requirements that may be inherent in the job.**

**Skill/Knowledge Requirements**
- Knowledge of all ticketing and sales options;
- Experience working in a recreational and/or customer service setting considered an asset;
- Knowledge of the ActiveNET and Fareharbor software systems considered an asset;
- Responsible, courteous, good communication skills;

  • Roc Customer Service Representative

    4 months ago

    Keswick, Canada Town of Georgina Full time

    **ROC Customer Service Representative** (Posting #2024.117S) **Department**:Community Services **Division**:Recreation Services **Location**:ROC **Status**:Seasonal (December 2, 2024 - April 4, 2025) **Hours of Work**:Up to 35 hours per week (Up to 8 hours per day) **Number of Positions**:1 - 3 **Hourly Wage**:$16.55 per hour **Training...

  • Roc Lead Customer Service

    3 months ago

    Keswick, Canada Town of Georgina Full time

    **ROC Lead Customer Service & Cafeteria Representative** (Posting #2024.116S) **Department**: Community Services **Division**: Recreation Services **Location**:ROC **Status**:Seasonal (November 18, 2024 - April 4, 2025) **Hours of Work**:Up to 40 hours per week (Up to 8 hours per day) **Number of Positions**: 1 - 3 **Hourly Wage**: $16.65 - $18.15...

  • Roc Lead Customer Service

    4 months ago

    Keswick, Canada Town of Georgina Full time

    **ROC Lead Customer Service & Cafeteria Representative** (Posting #2024.116S) **Department**: Community Services **Division**: Recreation Services **Location**:ROC **Status**:Seasonal (November 18, 2024 - April 4, 2025) **Hours of Work**:Up to 40 hours per week (Up to 8 hours per day) **Number of Positions**: 1 - 3 **Hourly Wage**: $16.65 - $18.15...

  • Roc Chalet Attendant

    3 months ago

    Keswick, Canada Town of Georgina Full time

    **ROC Chalet Attendant** **(Posting #2024.121S)** **Department**: Community Services **Division**: Parks Development and Operations **Location**: The ROC **Status**: Seasonal (November 11, 2024 - April 11, 2025) **Hours of Work**: 32 - 40 hours per week **Number of Positions**: 4 **Hourly Wage**: $18.40 - $20.15 per hour **Date Posted**: September...

  • Roc Ski Patrol

    3 months ago

    Keswick, Canada Town of Georgina Full time

    **ROC Ski Patrol** **(Posting #2024.124S)** **Department**: Community Services **Division**: Parks Development and Operations **Location**: ROC **Status**: Seasonal (November 25, 2024 - April 4, 2025) **Hours of Work**: 12 - 32 hours per week **Number of Positions**: 4 **Hourly Wage**: $18.40 - $20.15 per hour **Training Wage**: $18.40 per...

  • Roc Winter Operations Lead

    3 months ago

    Keswick, Canada Town of Georgina Full time

    **ROC Winter Operations Lead** **(Posting #2024.126S)** **Department**: Community Services **Division**: Parks Development and Operations **Location**: ROC **Status**: Seasonal (November 11, 2024 - April 11, 2025) **Hours of Work**: 32 - 40 hours per week **Number of Positions**: 5 **Hourly Wage**: $26.69 - 27.09 per hour **Date Posted**: September...

  • Roc Lift Attendant

    3 months ago

    Keswick, Canada Town of Georgina Full time

    **ROC Lift Attendant** **(Posting #2024.123S)** **Department**: Community Services **Division**: Parks Development and Operations **Location**: The ROC **Status**: Seasonal (November 25, 2024 - April 4, 2025) **Hours of Work**: 10 - 32 hours per week **Number of Positions**: 25 **Hourly Wage**: $16.55 per hour **Date Posted**: September 5,...

  • Roc Terrain Park Attendant

    3 months ago

    Keswick, Canada Town of Georgina Full time

    **ROC Terrain Park Attendant** **(Posting #2024.125S)** **Department**: Community Services **Division**: Parks Development and Operations **Location**: ROC **Status**: Seasonal (November 25, 2024 - April 4, 2025) **Hours of Work**: 10 - 32 hours per week **Number of Positions**: 3 **Hourly Wage**: $16.55 per hour **Date Posted**: September 6,...

  • Roc Rental Shop Technician

    4 months ago

    Keswick, Canada Town of Georgina Full time

    **ROC Rental Shop Technician** (Posting #2024.118S) **Department**: Community Services **Division**: Recreation Services **Location**:ROC **Status**:Sessional (November 18, 2024 - April 4, 2025) **Hours of Work**:Up to 24 hours per week (Up to 8 hours per day) **Number of Positions**: 2 - 3 **Hourly Wage**: $17.40 - $18.40 per hour **Training...

  • Roc Weekday Lift Attendant

    3 months ago

    Keswick, Canada Town of Georgina Full time

    **ROC Weekday Lift Attendant** **(Posting #2024.122S)** **Department**: Community Services **Division**: Parks Development and Operations **Location**: The ROC **Status**: Seasonal (November 25, 2024 - April 4, 2025) **Hours of Work**: 6 - 32 hours per week **Number of Positions**: 6 - 8 **Hourly Wage**: $16.55 per hour **Date Posted**: September 5,...

  • Roc Rental Shop Attendant

    4 months ago

    Keswick, Canada Town of Georgina Full time

    **ROC Rental Shop Attendant** (Posting #2024.119S) **Department**: Community Services **Division**: Recreation Services **Location**:ROC **Status**:Seasonal (November 18, 2024 - April 4, 2025) **Hours of Work**:Up to 24 hours per week (Up to 8 hours per day) **Number of Positions**: 5 - 10 **Hourly Wage**: $16.55 per hour **Training Rate**: $16.55...

  • Canulc customer Service Representative

    6 months ago

    Keswick, Canada Staples Canada Full time

    : 1264761 **Who we are** Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding...

  • Pt Customer Service Representative

    6 months ago

    Keswick, Canada Vaultra Storage Full time

    Please read before applying: This opening is only for 4 hours of work on Saturdays. Below is a list of duties and responsibilities for this position: - Showing Self-Storage units - Making Collection Calls - Renting Self-Storage Units - Selling merchandise (upsell moving and packing supplies) - Renting trucks and trailers (where applicable) - Answering...

  • Pt Customer Service Representative

    6 months ago

    Keswick, Canada Vaultra Storage Full time

    Please read before applying: This opening is only for 4 hours of work on Saturdays and to cover vacations when required. Below is a list of duties and responsibilities for this position: - Showing Self-Storage units - Making Collection Calls - Renting Self-Storage Units - Selling merchandise (upsell moving and packing supplies) - Renting trucks and...

  • Special Interest Instructor

    1 month ago

    Keswick, Canada Town of Georgina Full time

    **Special Interest Instructor - Junior Snowboard** (Posting #2024.115SS) **Department**: Community Services **Division**: Recreation Services **Location**:ROC **Status**:Sessional (December 2, 2024 - April 4, 2025) **Hours of Work**:Up to 24 hours per week (Up to 8 hours per day) **Number of Positions**: 2 - 3 **Hourly Wage**: $17.20 per...

  • Special Interest Instructor

    1 month ago

    Keswick, Canada Town of Georgina Full time

    **Special Interest Instructor - Junior Ski** (Posting #2024.114SS) **Department**: Community Services **Division**: Recreation Services **Location**:ROC **Status**:Sessional (December 2, 2024 - April 4, 2025) **Hours of Work**:Up to 24 hours per week (Up to 8 hours per day) **Number of Positions**: 2 - 3 **Hourly Wage**: $17.20 per hour **Training...

  • Special Interest Instructor

    3 months ago

    Keswick, Canada Town of Georgina Full time

    **Special Interest Instructor - Junior Ski** (Posting #2024.114SS) **Department**: Community Services **Division**: Recreation Services **Location**:ROC **Status**:Sessional (December 2, 2024 - April 4, 2025) **Hours of Work**:Up to 24 hours per week (Up to 8 hours per day) **Number of Positions**: 2 - 3 **Hourly Wage**: $16.55 per hour **Training...

  • Special Interest Instructor

    3 months ago

    Keswick, Canada Town of Georgina Full time

    **Special Interest Instructor - Junior Snowboard** (Posting #2024.115SS) **Department**: Community Services **Division**: Recreation Services **Location**:ROC **Status**:Sessional (December 2, 2024 - April 4, 2025) **Hours of Work**:Up to 24 hours per week (Up to 8 hours per day) **Number of Positions**: 2 - 3 **Hourly Wage**: $16.55 per...

  • Cashier/customer Service

    6 months ago

    Keswick, Canada Mary Browns Full time

    Overview: We are seeking a Customer Service Associate / Cashier to join our team. As a Customer Service Associate, you will play a key role in providing excellent customer service and ensuring a positive shopping experience for our customers. This position is located in and offers opportunities for growth and development within our company. **Duties**: -...

  • Special Interest Instructor

    4 months ago

    Keswick, Canada Town of Georgina Full time

    **Special Interest Instructor - Junior Ski** (Posting #2024.114SS) **Department**: Community Services **Division**: Recreation Services **Location**:ROC **Status**:Sessional (December 2, 2024 - April 4, 2025) **Hours of Work**:Up to 24 hours per week (Up to 8 hours per day) **Number of Positions**: 2 - 3 **Hourly Wage**: $16.55 per hour **Training...