Roc Customer Service Representative

4 months ago

Keswick, Canada Town of Georgina Full time

**ROC Customer Service Representative**

(Posting #2024.117S)

**Department**:Community Services

**Division**:Recreation Services

**Location**:ROC

**Status**:Seasonal (December 2, 2024 - April 4, 2025)

**Hours of Work**:Up to 35 hours per week (Up to 8 hours per day)

**Number of Positions**:1 - 3

**Hourly Wage**:$16.55 per hour

**Training Rate**:$16.55 per hour

**Date Posted**:August 28, 2024

**Date Closing**:October 31, 2024

**Come work with us**

Employment with the Town of Georgina offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.

**Position Purpose**

Responsible for ticket sales, rentals, cash handling and customer service. **_For full details, please see attached job description._**

**Minimum Qualifications**
- Knowledge of all ticketing and sales options;
- Excellent customer service skills to deal effectively with the general public;
- Strong organizational skills;
- Responsible, courteous, good communication skills;
- Effective conflict resolution, problem solving and critical thinking skills;

**How to apply**

**Committed to diversity and a barrier-free environment**

The Town of Georgina is an equal opportunity employer and we will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Office to ensure your accessibility needs are accommodated.**JOB DESCRIPTION**

**Title**: ROC Customer Service Representative

**Position #**: SE6

**Department**: Community Services

**Division**: Recreation Services

**Reports To**: Recreation Services Supervisor

**Indirectly Reports To**: Parks Supervisor - ROC and Recreation Programmer

**Employee Group**: Seasonal

**Date Amended**: August 10, 2023

**Date Created**: September 12, 2011

**Position Summary**

Responsible for ticket sales, rentals, cash handling and customer service.

**Responsibilities**
- Demonstrates a high level of customer service and provides this service on the front-line of operation and does so in an efficient, courteous and respectful manner;
- Daily operation of the ticketing office, including lift ticket, season pass, lesson and helmet rental sales & inquires;
- Supports guests with proper helmet fittings and ensures that all helmets are returned and inspected for future use.
- The accurate completion of liability waiver, helmet and locker rental forms as well as securing and returning of security/damage deposit;
- Processes all point of sale purchases, and handles cash, credit and debit transactions in an accurate manner and balances daily sales to align with computer reports;
- Follows all specified cash handling procedures including; float reporting, cash reconciliation, and cash depositing.
- Assists with cafeteria attendant duties as required (see ROC Cafeteria Attendant job description for further details);
- Participate in the Town’s Health and Safety Program and follow safety practices in work methods and procedures; observes and complies with all relevant Health & Safety regulations.
- Immediately report all, concerns, suspicious occurrences and hazardous conditions to the Recreation Services Supervisor or designate.

**The above statements reflect the general details considered necessary to describe the principal functions and duties of the position and will not be construed as a detailed job description of the work requirements that may be inherent in the job.**

**Skill/Knowledge Requirements**
- Knowledge of all ticketing and sales options;
- Experience working in a recreational and/or customer service setting considered an asset;
- Knowledge of the ActiveNET and Fareharbor software systems considered an asset;
- Responsible, courteous, good communication skills;

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