Customer Service Representative

3 months ago

Richmond, Canada BIGSKU.com Full time

*Overview*

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring customer satisfaction and fostering long-term relationships. If you are passionate about helping others and possess strong sales skills, we encourage you to apply.

*Responsibilities*
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all customers.
- Analyze customer needs to recommend appropriate products or services, effectively upselling when possible.
- Maintain accurate records of customer interactions and transactions through data entry.
- Demonstrate excellent phone etiquette while handling high volumes of calls efficiently.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Stay informed about product offerings, promotions, and company policies to provide accurate information to customers.

*Qualifications*
- Proven experience in a customer service role is preferred; experience in sales is a plus.
- Excellent communication skills in English.
- Strong analytical skills with the ability to assess situations quickly and provide effective solutions.
- Familiarity with data entry processes and customer relationship management (CRM) systems is beneficial.
- Ability to work well under pressure while maintaining a positive attitude.
- A commitment to providing exceptional service and enhancing the overall customer experience.

Join us as we strive to deliver top-notch service that exceeds our customers' expectations

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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