![Rize Bikes](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 weeks ago
Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States.
Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.
**Responsibilities**:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Learning our products and services and promoting it.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Engaging in sales activities, measuring progress, and achieving sales targets.
**Requirements**:
- Love building connections with customers
- Excellent communication skills
- Comfortable in a high-pace environment
- Experience as a Sales Representative
- Proven record of quotas
**Nice to have**:
- Experience with Shopify, Zendesk, project management tools
- Ability to speak French
- Proficient bike riding skills
- General knowledge of eBikes
Compensation will be dependent on work experience and value provided to the company. Benefits will include generous discounts on our products and services.
**Salary**: $40,000.00-$50,000.00 per year
Schedule:
- 8 hour shift
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 3 years (required)
- Sales: 3 years (required)
Work Location: In person
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