Guest Services Representative

3 months ago

Burnaby, Canada JLL Full time

JLL supports the Whole You, personally and professionally.

JLL is seeking a Guest Services Representative who will ensure that every customer interaction is carried out in a professional, courteous and efficient manner.

WHAT YOU’LL BE DOING
Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations, promotional activities and comfort tools

Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service

Interact with shoppers and retailers in a courteous manner

Sell shopping centre gift cards and balance end-of-day sales to transactions

Project a positive attitude over the telephone, and in-person interactions

Develop and maintain strong relationships with retailers and educate them about the centre’s services

Assist guests by providing directions/information, answering mall related questions

Maintain store knowledge about merchandise, price points, sales or special events and be able to offer gift or store suggestions based on the shopper’s needs

Conduct all service functions of the Guest Services kiosk

Assist the Marketing Department with promotional endeavors in the areas of tourism, gift with purchase campaigns, and special events

Be aware of the centre’s Crisis Management Manual and have a clear understanding of Guest Services’ role and areas of responsibility as outlined in the plan

Participates in special projects and assumes other duties and responsibilities as assigned

WHAT WE’RE LOOKING FOR
High School education

Previous customer service experience preferred

Positive attitude and a strong desire to provide excellent customer service

Must be able to effectively communicate with shoppers, retailers, centre Management, service providers, and all shopping centre personnel

Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism

Strong written and oral communication skills, multilingual skills a plus

Conflict resolution management skills

Must be friendly, approachable, proactive and solution focused

With above average computer skills

Flexible and able to work weekends, nights, and holidays

WHAT’S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate

Deep investment in cutting-edge technology to power your work

Comprehensive and competitive benefits plan

A supportive, caring and diverse work environment designed for your growth and well-being

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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