Customer Service Representative

5 months ago

Burnaby, Canada CARO Analytical Services Full time

**CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in testing our food source for potential pesticide exceedances, CARO provides the data essential to the success of these programs. CARO also happens to have a pretty awesome corporate culture thanks to a great team of employees who take their jobs seriously, but not themselves: _We are charismatic scientists, driven to make the world safer and healthier._

Full Time Customer Service Representative - Full Time

As a Customer Service Representative for CARO Analytical Services’ growing laboratory network, your main responsibilities will include:
**Client Facing**
- Greeting walk-in clients and receiving incoming samples.

**Work Order Tasks**
- Work order Login and sample labelling.
- LIMS client/project setup for small accounts.
- Sending Login notification to clients promptly.

**Logistics**
- Receiving incoming samples from couriers and assisting walk-in client.
- Shipping - return coolers, interoffice shipments, sublet.
- Complete Bottle Order Requests on WooCommerce and use it for tracking/preparing/packing order and shipping on-time.

**QUALIFICATIONS**:

- Science degree or previous work in a laboratory is an asset.
- Genuine dedication to customer care/service.
- Ability to prioritize and multitask in a very fast-paced environment.
- Experience working with Microsoft Office for quick and accurate data entry.
- Ability to lift up to 40lb and perform repetitive tasks.

CARO Analytical Services offers attractive potential for career advancement, with competitive remuneration and benefits. If you aspire a career with a thriving, fast-paced and growing company with top quality people, consider CARO.

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)
- Data entry: 1 year (preferred)

Work Location: In person

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