Customer Success Administrator

3 weeks ago


Remote, Canada ComplyWorks Full time

**Position Overview**

Reporting to the Manager, Customer Success, this individual is responsible for providing administrative support to the customer success department to assist in the development and maintenance of relationships witn hiring clients. Customer Success Administrators will be responsible for employing company contractor list analysis, development and maintenance of system uses. The main goal is to ensure our system meets the individual needs of our client accounts.

**Job Functions**
- Employer account user management
- Tool development and setup within Employer accounts
- Call down campaigns when required
- Create monthly Employer specific reports
- Manage MSA folder and submit salesforce opportunities for sales groups
- Coordinate contractor account cancellations and amalgamations
- Create and edit employer (hiring client) specific documentation that is internal and customer-facing
- Respond to and resolve contractor queries and issues
- Provide preparation support for account management/client meetings
- Develop agenda for internal team meetings, document, draft and distribute minutes as appropriate.
- Assisting with incoming Client correspondence as needed
- Assisting with incoming contractor correspondence as needed
- Coordinating with internal Veriforce teams in a professional manner
- Any other requirement or request within reason which assigned clients may request

**Required Skills**:

- 2-5 years of customer-related experience
- A post-secondary degree
- Fluent in both written and spoken English
- Strong customer service skills including positive attitude; consistency; customer-first mindset; professionalism; and efficiency
- High attention to detail with a focus on quality
- Capacity to multitask
- High-level of confidence with computers
- Must be very comfortable with Microsoft Office products (Outlook, Word, Excel, PowerPoint) and G Suite products
- Ability to work independently within a team in a rapidly changing fast-paced environment

**Here are just a few of the great reasons you should join our team**

We are mission-focused and mission-driven to help bring worker home safe every day. Our training products and compliance platform help keep workers safe.
- Work with a global team We have colleagues and customers across North America and overseas.
- Veriforce is a great place to work Our leaders and teams cite culture as one the top reasons this is a great place to work.
- Veriforce provides
- Medical Benefits (medical, dental, vision, paramedical)
- Critical Illness, Life and Disablity Insurance
- Vacation, Sick and Personal Time Off
- Remote work
- Posted: March 1, 2023

Full-Time
- Locations
- Showing 1 location

Canada Remote


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