Customer Experience Specialist

1 month ago


Remote, Canada GETS Energy Full time

Additionally, you will work closely with the Service Organization Manager to assist with data entry and filing of homeowner files.

In this role, you will:

- Direct customers to the websites and information on the current rebates applicable specific to their home efficiency needs and budget
- Booking assessments and managing Energy Advisor Calendars
- Track all calls, issues, and solutions
- Report reoccurring issues and work closely with Management personnel to ensure the greatest experience for our customers
- Work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication skills and be customer service oriented
- Have the opportunity for growth

GETS Energy

Service Organization Administration
- Data entry, organization, and the submission of files through the Canada

Greener Homes Portal on behalf of GETS Energy on time.
- Track issues and report concerns to the Service Organization Manager

Customer Experience Specialist Requirements and Qualifications
- Customer service experience and strong communication skills
- Computer proficiency
- Experience with SharePoint and Microsoft 365 is an asset
- Knowledge of QuickBooks Online is an asset

Expectations
- Develop fluency with the federal, municipal, and provincial rebates as well as the Canada Greener Homes Loan and the processes to obtain them
- Develop effective working relationships with the Management team and Energy Advisors.

Details

; fully remote
- Compensation: Commensurate with Experience
- Schedule: Monday to Friday
- Employee benefits available as well as 2 weeks vacation

**Salary**: $20.00-$24.00 per hour

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Extended health care
- Paid time off
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: Remote



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