Customer Support Consultant

3 weeks ago


Remote, Canada Modern Campus Full time

**Who we are**

Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity.

The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours. The result: innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency.

**What’s the role?**
- Maintain positive customer satisfaction for a number of dedicated accounts
- Help drive adoption of new features and expand customer usage of existing tools
- Troubleshoot customer issues and serve as point of contact during escalations
- Assist customers in setting up new messaging campaigns
- Train users on how to use the platform and answer day-to-day questions
- Perform other customer success or support tasks as required

**What you offer**:

- Experience working with technology products and platforms
- Interest in technical topics or learning to code is a plus
- Obsessive about getting all the details right
- Internal drive to meet deadlines and to bring others along with you
- Effective time management and organizational skills
- Excellent analytical, verbal and written communication skills
- Integrity, high character and ability to maintain the confidentiality of customer data

**What you’ll gain**:

- The base salary range* for this full-time position is between $55,000 - $60,000
- Remote first workplace - whether working from one of our offices or remotely, our employees get things done
- RRSP/401(k) with matching employer contributions
- Professional development and internal career mobility opportunities
- Flexible time off
- Comprehensive benefits package
- Mental health benefits
- Financial health benefits
- DEI, Culture and Environment employee led committees
- Collaborative work environment

**What we believe**
- _ Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training._

rGlIP8B30B


  • IT Consultant

    4 weeks ago


    Remote, Canada IX Solutions Ltd. Full time

    **Job Title**: IT Consultant **Job Location**: Remote: Located within British Columbia or Alberta **Company Profile**: IX Solutions is your trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical...


  • Remote, Canada Fortive Full time

    Overview:The position of Customer Success Associate, Technical Support (French bilingual) . This is an entry position with the goal to progress to Customer Success Specialist, Technical Support within six months. The main responsibility of the role is to complete training and under mentorship provide quality support to our customers on issues. The objective...


  • Remote, Canada Wagepoint Full time

    **Who We are**: - At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.- We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits...


  • Remote, Canada Flexis Full time

    **What You’ll Do** - Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats for EV Charging customers. - Review and assess customer concerns for possible troubleshooting and remote diagnostics - Ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a...


  • Remote, Canada EHS Support Full time

    Job Overview EHS Support Canada is seeking an Industrial Hygienist in Canada to join our growing team of professionals dedicated to offering outstanding services to our clients. This position provides rewarding and innovative projects in a virtual work setting. Advancement and Mobility We are looking for an individual who would like to grow with us by...


  • Remote, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...


  • Remote, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...

  • IT Consultant

    1 month ago


    Remote, Canada Tuor Networks Inc Full time

    **About us** Tuor Networks is a Professional Services and Managed Services Provider. Since 2003, we have helped our wide range of customers support, migrate and implement various Microsoft, infrastructure and security technologies. Our core values are knowledge, accountability, dedication, and security and we want to bring these values to all customers we...


  • Remote, Canada Foundever Full time

    **Site** Foundever Alpine Access WFH **Job description** **Location Requirements**: Must legally reside Canada **Core Responsibilities**: - Handle inbound customers service calls - Understand and strive to meet or exceed metrics while providing excellent customer service - Navigate through multiple systems **Work with Us and You'll Enjoy**: - Hands-on,...


  • Remote, Canada Plum Full time

    We are looking to add an additional Customer Support Specialist to our CX team. Reporting to the Director of Customer Experience, the Customer Support Specialist will be responsible for the day-to-day support and success of our clients. You will leverage your expert knowledge of Plum to deliver an excellent customer experience and help them to exceed their...


  • Remote, Canada triOS College Business Technology Healthcare Inc. | Eastern College Full time

    Eastern College Inc. is actively seeking a dynamic **sales individual **to join our team as an Admissions Representative (Education Consultant). This position will work remotely. **Primary Responsibility**: The Admissions Representative (Education Consultant) - Virtual has the same responsibilities as an in-campus Education Consultant; however, they will...

  • IT Consultant

    4 weeks ago


    Remote, Canada Unique Get Together Society Full time

    **IT Consultant** **Overview** Unique Get Together Society is looking for an IT Analyst to join our growing team. This role will be responsible for assessing, recommending and implementing a database, as well as auditing our current IT processes. **Develop and maintain IT systems, procedures, and policies to ensure the smooth running of operations** -...


  • Remote, Canada Adobe Full time

    JOB LEVELP40EMPLOYEE ROLEIndividual ContributorOur CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and...

  • Servicenow Consultant

    1 month ago


    Remote, Canada Paralucent Full time

    Paralucent is a boutique technology project delivery and staffing company that has had tremendous success over the past 19 years. We are a passionate group that has been focused on execution, delivery, and client satisfaction. Our client, a tier 1 consulting firm, is in need of ServiceNow experts to augment their full-time staff. If you have hands-on...


  • Remote, Canada CONTAX Full time

    Intermediate EDI Consultant **Job Description**: The consultant duties and responsibilities for this position include: - Troubleshooting issues and recommending solutions utilizing EDI - Interpreting business needs and product requirements into EDI designs and solutions for customers - Supporting existing customers running SAP with enhancements,...


  • Remote, Canada Aquila Full time

    **Who We Are** Emphasys Software is the largest full-service provider to serve the public housing, housing finance, and redevelopment marketplace. Across our five divisions, we provide software that modernizes and streamlines complex processes for housing authorities, agencies, lenders, and governments in almost every state. Through our products and...


  • Remote, Canada Newfold Digital Full time

    Remote Ontario and Nova Scotia, Canada_ - Who we are.- - Awesome opportunity for you to start a career in technology! We are looking for a passionate, tech-savvy, problem-solving, and customer service-focused individual to join our Modifications Call Center Specialist team. We will train you to become a website guru who will consult with and assist customers...


  • Remote, Canada Newfold Digital Full time

    Remote Ontario and Nova Scotia, Canada_ Awesome opportunity for you to start a career in technology! We are looking for a passionate, tech-savvy, problem-solving, and customer service-focused individual to join our Modifications Call Center Specialist team. We will train you to become a website guru who will consult with and assist customers through...

  • Consultant in Calgary

    4 weeks ago


    Remote, Canada FirstVibe Technologies INC. Full time

    **Position Summary** FirstVibe Technologies INC. is seeking a full-time Consultant to join our team. This person will be responsible for providing support to our clients, assisting with the development of their technology solutions. This position will be responsible for providing support to our clients in the development of their technology solutions and...


  • Remote, Canada TapMango Full time

    **TapMango is looking for our next Client Support Representative to provide first class customer service and technical support to our merchants!** **What You'll be Doing** - Acquire the role of a marketing and business consultant to provide feedback to clients that fits their industry and business needs - Provide prompt, friendly, and overall awesome...