Service Representative

3 weeks ago

Niagara Falls, Canada YOUNGS INSURANCE BROKERS Full time

**Position**

**Youngs Insurance Brokers Inc.** is hiring a **Personal Account Manager **in the Digital Division located at the **Niagara Falls **office. This full-time position oversees the customer service and policy retention of existing client accounts for an established portfolio. If you are a client-driven individual with a **RIBO licence**, our growing team wants you Join Youngs Insurance and continue to develop your professional career in a growing industry with countless opportunities.

**Description**

**Accountabilities**

Responsibilities of the Personal Account Manager will include but not limited to:

- Maintaining a strong relationship with clients.
- Complete new quotes and ensure the best product and pricing options are offered.
- Review renewal policies to ensure the best coverage and savings opportunities are identified.
- Explore upsell or cross sell opportunities within the book of business.
- Demonstrate a thorough understanding of insurance products and educate clients on their policy coverages and insurance needs.
- Perform front-line underwriting to ensure risks follow company guidelines.
- Prepare policy documentation to bind and confirm coverage.
- Complete policy changes.
- Monitor team-work queues to ensure all files are processed within service level standard.
- Resolve client concerns.
- Work as part of the team to achieve shared goals.

**Skills & Experience You Bring**
- RIBO License required (Registered Insurance Brokers Ontario)
- 1-2 years experience in personal lines customer service.
- Industry knowledge.
- Familiarity with underwriting guidelines and binding authority.
- Experience with insurance company portals and quoting systems.
- Efficient computer skills with ability to navigate multiple screens and system platforms.
- Proficient in Outlook, Excel, and Word
- Ability to prioritize multiple tasks and thrive in a busy environment.
- Excellent verbal and written skills with strong attention to detail and accuracy.
- Self
- motivated and resourceful with a desire to learn new systems and processes.

**Benefits**:

- Casual dress
- Work-from-Home privileges
- Company events
- Growth within the company
- Ongoing training and development
- Tuition Reimbursement
- Dental care/Vision care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time-off

**Company**

As one of the largest independent brokerages in Ontario, with a history of over 100 years of excellence in customer service, and as an equal opportunity employer, **Youngs Insurance Brokers Inc**. offers rewarding career opportunities, coupled with a professional and comfortable work environment. Our staff values the community in which we live, actively supporting many charitable organizations throughout Ontario. At Youngs Insurance we are mindful of the trust our client's place in us to manage their portfolio of insurance, to achieve the highest level of client satisfaction.

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person

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