Customer Service Representative

7 months ago

Niagara Falls, Canada Salit Steel Full time

**What are we about?**

At Salit Steel we believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are always looking for diverse and talented people who are interested in joining the Salit Steel family.

We are an integrated network of companies and partners that delivers steel solutions in North America. Now in our fifth generation, we have been family-owned and operated since 1905. We consider our customers, industry partners, and employees all to be a part of the Salit Steel family.

As a dynamic organization, we continue to evolve into new markets and develop products to better serve our customers, and we always stay true to the strong set of values that are the foundation of our business. We are passionate about delivering outstanding service and building strong relationships. In addition, we are committed to finding new ways of doing things that are better, faster and more cost-effective to provide our customers with efficiencies, new products and the best experience possible.

Headquartered in Niagara Falls, Ontario, we have operations across Ontario, as well as in Quebec, Western Canada and the US. No matter what our customers need, we either stock it or we will source it. We make sure our customers have exactly _what they need, where they need it, when they need it_. We operate steel service centres and provide reinforcing products including stock and fabricated rebar; as well as offering specialty products including assembled rebar, stainless steel rebar and mechanical tube.

**Why join us?**
- A values-driven, team-oriented environment - we are like a family
- Competitive salary and benefits with RRSP matching
- Opportunities for growth and development
- A fun place to work

**Do you have what it takes?**

The Customer Service Representative is responsible for helping to organize the flow of reinforced steel and related products through the GTA area rebar shops in order to meet customer demand and facilitate efficient operations. They will interact on a daily basis with customers and our shops to deal with conflicts and provide appropriate and timely resolutions to customer’s needs. Strong communication skills are essential in this challenging position.

**Core Duties**:

- Provide a high level of customer service by interacting with, and problem solving issues, to best serve customers
- Answer general telephone inquiries, regarding the rebar division products of Salit Steel
- Receive customer orders and advise customer when material will be available
- Post schedule board and updates with customer delivery details
- Receive information from the Production Superintendent and/or Lead Hands regarding order progress
- Schedule and Coordinate the efficient delivery of materials with customers (building shipments to optimize weights and delivery times) in conjunction with the Trucking group
- Enter order information into database, as required

**Skills**:

- Customer Service Focused
- Strong Written & Verbal Communication Skills
- Time Management
- Face-paced environment
- Attention to Detail
- Highly Organized
- Team Player

**Education/Experience**:

- High school diploma
- 3 + years of experience a Customer Service / Supply Chain / Logistics or Production Coordination role
- Strong written and verbal skills to communicate with all levels of the organization
- Experience in providing strong customer service
- We are an Equal Opportunity Employer. _Salit Steel supports and will do its best to accommodate Employees with disabilities, to the point of undue hardship for the Company. Upon request, job accommodations will take into account the Employee’s accessibility needs due to a disability._
- We appreciate your enthusiasm for Salit Steel and thank you for applying. Only those selected to move forward in the process will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (required)
- Steel Industry: 1 year (preferred)

Work Location: In person

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