Guest Service Agent

4 weeks ago

Winnipeg, Canada Days Inn and Suites Winnipeg Airport Full time

**Purpose: To create 110% Guest Satisfaction by providing exceptional Guest Service**

**Areas of Responsibility**:
Creates 110% guest satisfaction by providing exceptional service and by exceeding guest expectations
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens apologizes with empathy, finds a solution, and follows through when resolving guest problems
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 110% Guest Satisfaction Guarantee

Performs other duties as required to provide quality service
- Receives and processes incoming customer reservations
- Greets customers and finds out what they want (dates, times, type of rooms, etc.)
- Offers alternative room types and rates, best suitable for the customer
- Records reservation information accurately; identifies and records group and transient book codes and special requests
- Identifies commissionable reservations and secures required information
- Records and processes deposit and billing information
- All other duties as required

Maximizes occupancy and average rate by offering a variety of rates and by helping to maintain accurate occupancy forecasts
- Utilizes suggestive selling techniques as appropriate
- Adheres to rate control procedures based on availability and forecasted occupancy
- Informs supervisor of potential sell-out dates so rate restrictions can be adhered to
- Records requests for special accommodations and suites

**Success Factors**:
**Focus On the Guest ** Seek to understand the guest, internal and external guest, and meet and exceed the needs of both the guest and the company.

**Attend to Detail ** Ensure that work is accurate, thorough, and to the highest standards.

**Take Responsibility ** Demonstrate personal ownership of tasks and follow through to get the required results.

**Foster Teamwork ** Work well in a team environment and motivate teams to sustain exceptional levels of performance.

**Communicate Effectively ** Clarify and provide information so that coworkers, guests, and suppliers understand and can take action.

**Key Skills and Requirements**:
**Technical Service Skills**Demonstrate understanding of the technical service skills for the reception

**Planning**Skilled in determining whether tasks should be attempted, identifying the most effective way of completing the task in a timely manner, and preparing how to overcome unexpected difficulties

**Job Types**: Full-time, Part-time, Casual, Permanent
Part-time hours: 40 per week

**Salary**: From $14.15 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed

COVID-19 considerations:
High-frequency touchpoints are sanitized regularly and documented. Plexiglass barrier to protect guests and staff when interacting in close contact.

**Experience**:

- customer service: 1 year (preferred)
- Hospitality: 2 years (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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