Guest Service Agent

6 months ago


Winnipeg, Canada Holiday Inn Airport West Full time

Ideal Guest Services Agents are passionate about customer service. They look to make our guests comfortable while away from home, whether they are traveling on business or for leisure. Our associates have a keen intuition that allows them to anticipate needs and exceed expectations. This position will be responsible for checking guests in and out at the front desk, and maintaining the smooth flow of front desk services according to the standards of the Holiday Inn Airport West.

**General Duties and Responsibilities**:

- Always greet guests in a friendly and professional manner according to IHG standards and use guest’s last name at every opportunity.
- Operates the front desk equipment such as the reservation system and key card system.
- Perform accurate daily tasks that pertain to an agent role, create memorable guests experiences.
- Make accurate reservations over the phone and in person.
- Process guest arrivals and departures, including all necessary payments.
- Handle & coordinate room assignments and pre-arrivals (mobile check-in).
- Handle guests' concerns with a can-do professional attitude and resolve any issues in a timely manner.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with hotel credit policy.
- Uniform and appearance are kept clean and presentable.
- Responsible for a Cash Float throughout your shift and ensuring it balances correctly at the end of shift.
- Knowledge of local area and the ability to make suggestions to guest based on their requirements.

**Skills and Qualifications**:
**To successfully fill this role, you should demonstrate the following**:

- Previous experience in a customer-focused industry.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards.
- Ability to work on your own and as part of a team.
- Ability to work flexible hours.
- Time management skills.
- Cash handling experience is an asset.
- Good organizational skills.

**Job Types**: Full-time, Permanent

Pay: $15.30-$16.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed

Work Location: In person


  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Grand Winnipeg Airport Hotel by Lakeview Full time

    Seeking a weekend G st Services Agent on a pe t be available weekends and holidays. As a Guest Services Agent, your key responsibilities will be: - Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude. - Demonstrate a working knowledge of all services and facilities of the hotel...

  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Grand Winnipeg Airport Hotel by Lakeview Full time

    As a Guest Services Agent, your key responsibilities will be: - Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude. - Demonstrate a working knowledge of all services and facilities of the hotel as well as the local surrounding area, attractions and special events. - Be well versed...

  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Grand Winnipeg Airport Hotel by Lakeview Full time

    As a Guest Services Agent, your key responsibilities will be: - Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude. - Demonstrate a working knowledge of all services and facilities of the hotel as well as the local surrounding area, attractions and special events. - Be well versed...

  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Grand Winnipeg Airport Hotel by Lakeview Full time

    As a Guest Services Agent, your key responsibilities will be: - Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude. - Demonstrate a working knowledge of all services and facilities of the hotel as well as the local surrounding area, attractions and special events. - Be well versed...

  • Guest Service Agent

    2 months ago


    Winnipeg, Canada Victoria Inn Hotel & Convention Centre Full time

    **Guest Service Agent/Night Auditor** **Who we are looking for**: **What you will learn**: **Position Summary**: Through the guidance of the Guest Service Manager, support the daily operations of the Guest Services Department by providing superior guest service. Provide assistance to employees from other departments, and ensure proper procedures, policies...

  • Guest Service Agent

    1 month ago


    Winnipeg, Canada Victoria Inn Hotel & Convention Centre Full time

    **Guest Service Agent/Night Auditor** **Who we are looking for**: **What you will learn**: **Position Summary**: Through the guidance of the Guest Service Manager, support the daily operations of the Guest Services Department by providing superior guest service. Provide assistance to employees from other departments, and ensure proper procedures, policies...

  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Best Western Premier Winnipeg East Full time

    **Winnipeg’s full service hotel Best Western Premier Winnipeg East is looking to add another full-time team member to their Guest Services Team.** **About the hotel**: We are a brand-new hotel featuring 141 guestrooms and studios, meeting rooms, bistro/bar, expansive work-out facility and an indoor pool with water slide and hot tub. Our 6-story property...

  • Guest Service Agent

    2 months ago


    Winnipeg, Canada Best Western Premier Winnipeg East Full time

    _Please Note **Winnipeg’s full service hotel Best Western Premier Winnipeg East is looking to add another full-time team member to their Guest Services Team.** **About the hotel**: We are a brand-new hotel featuring 141 guestrooms and studios, meeting rooms, bistro/bar, expansive work-out facility and an indoor pool with water slide and hot tub. Our...

  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Best Western Premier Winnipeg East Full time

    **Winnipeg’s full service hotel Best Western Premier Winnipeg East is looking to add another full-time team member to their Guest Services Team.** **About the hotel**: We are a brand-new hotel featuring 141 guestrooms and studios, meeting rooms, bistro/bar, expansive work-out facility and an indoor pool with water slide and hot tub. Our 6-story property...

  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Best Western Premier Winnipeg East Full time

    _Please Note **Winnipeg’s full service hotel Best Western Premier Winnipeg East is looking to add another full-time team member to their Guest Services Team.** **About the hotel**: We are a brand-new hotel featuring 141 guestrooms and studios, meeting rooms, bistro/bar, expansive work-out facility and an indoor pool with water slide and hot tub. Our...

  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Superior Ocho oa Super 8 by Wyndham Winnipeg East Full time

    We are looking for a FUN, enthusiastic Guest Services Agent to join our team at Super 8 Winnipeg East, located on the east side of the city. Do you like interacting with people and exceeding guest expectations? If you answered yes, we are looking for great people to work with us! We are fast paced and always striving to do better! The shifts include days,...

  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Holiday Inn Express Winnipeg Airport Polo Park Full time

    Holiday Inn Express is looking for someone that understands the basics of working in the hotel industry as a Front Desk Agent, someone that could also work mornings, afternoon, evenings and weekends, and is interested in providing genuine care for our guests. Some responsibilities include: - Review and balance outstanding amounts - Balance and post credit...

  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Elevate Sports Recovery & Performance Full time

    Elevate Sports Recovery & Performance, sister company to Elite Sports Injury physiotherapy clinics, is committed to improving your life by focusing on the whole body using professional practices for both strength and recovery. Our "sports spa" is designed with professional sports recovery modalities in a boutique atmosphere. Our recovery modalities are...


  • Winnipeg, Canada Lakeview Signature Trademark Collection by Wyndham Full time

    As a Guest Services Agent, your key responsibilities will be: - Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude. - Demonstrate a working knowledge of all services and facilities of the hotel as well as the local surrounding area, attractions and special events. - Be well versed...


  • Winnipeg, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Winnipeg)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...


  • Winnipeg, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Winnipeg)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Days Inn and Suites Winnipeg Airport Full time

    **Purpose: To create 110% Guest Satisfaction by providing exceptional Guest Service** **Areas of Responsibility**: Creates 110% guest satisfaction by providing exceptional service and by exceeding guest expectations - Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service - Listens apologizes with empathy,...

  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Victoria Inn Hotel & Convention Centre Full time

    Job description **What you will learn**: **Position Summary**: Through the guidance of the Guest Service Manager, support the daily operations of the Guest Services Department by providing superior guest service. Provide assistance to employees from other departments, and ensure proper procedures, policies, and standards are being followed. **Job Types**:...

  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Victoria Inn Hotel & Convention Centre Full time

    Job description **What you will learn**: **Position Summary**: Through the guidance of the Guest Service Manager, support the daily operations of the Guest Services Department by providing superior guest service. Provide assistance to employees from other departments, and ensure proper procedures, policies, and standards are being followed. **Job Types**:...

  • Guest Service Agent

    6 months ago


    Winnipeg, Canada Four Points by Sheraton Winnipeg South Full time

    Must present a personable, helpful, and professional image. Responsible for checking guests in and out of the Hotel, assisting with item requests from guest, providing guests with general information as well as answering the phone. Guest Services shifts vary from from 8am-4pm, 4pm-8pm and 4pm-12am. **Principle Duties and Responsibilities** - Responsible for...