Guest Service Agent

6 months ago


Winnipeg, Canada Four Points by Sheraton Winnipeg South Full time

Must present a personable, helpful, and professional image. Responsible for checking guests in and out of the Hotel, assisting with item requests from guest, providing guests with general information as well as answering the phone. Guest Services shifts vary from from 8am-4pm, 4pm-8pm and 4pm-12am.

**Principle Duties and Responsibilities**
- Responsible for checking guests in and out of the Hotel.
- Issues room keys, discount cards, etc.
- Computes bills, collects payment and makes changes for guests.
- Answers various questions from guests.
- Assist other departments with guest concerns or issues.
- Answers any phone calls
- Creates and modifies reservations

**Knowledge, Skills and Abilities Required**
- Must have excellent communication skills.
- Knowledge of Lightspeed would be considered as asset. Training will be provided.
- Basic reading and math skills.
- Ability to understand and carry out instructions.
- Must be able to maintain a professional manner under stress.
- Must be able to work alone without supervision.
- Must be able to answer questions concerning the Hotel and the local area.

Open availability is required.

**Job Types**: Part-time, Casual
Part-time hours: 8-24 per week

**Salary**: From $15.30 per hour

**Benefits**:

- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Application question(s):

- What shifts are you available to work?

Work Location: In person


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