Guest Service Agent

6 months ago


Winnipeg, Canada Holiday Inn Express Winnipeg Airport Polo Park Full time

Holiday Inn Express is looking for someone that understands the basics of working in the hotel industry as a Front Desk Agent, someone that could also work mornings, afternoon, evenings and weekends, and is interested in providing genuine care for our guests. Some responsibilities include:

- Review and balance outstanding amounts
- Balance and post credit card totals
- Run and print sales reports and end of day reports
- Maintain hotel security
- Provide front desk duties such as check in and out of guests, make reservations and ensuring our guests feel welcome

Most functions of this position can be taught but we are looking for some basic requirements which include:

- Friendly, attentive, and fun personality
- Effective communication skills
- Professional in both attitude and appearance
- Must be able to work on your own with little supervision
- Dependable and team oriented
- Fast Learner
- Strong knowledge of accounting principles; must be detail oriented
- Able to resolve conflicts, offering appropriate solutions and options
- This position requires you to work (7am-3pm)(3pm-11pm)(11am-7pm) and some shifts 11pm-7am if needed, and you must be reliable and have your own transportation
- Legally entitled to work in Canada

We would like to thank all applicants for their time and interest in this position, however, only those applicants we select for an interview will be contacted. No phone calls.

Those applicants with Hotel Experience and knowledgeable in OPERA (PMS) will be prioritize.

Pay: From $15.50 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

**Experience**:

- customer service: 1 year (required)

Work Location: In person


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