Customer Account Specialist Iii, Customer Assistance

2 weeks ago

Markham, Canada TD Bank Full time

**Work Location**:
Markham, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
$47,200 - $66,600 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.
- Start Date: February 18th, 2025
- Full Time: 37.5 hours per week
- Mandatory Training on site at 3500 Steeles Ave E, Markham, ON L3R 0X1.
- Training: 8:00am to 4:00pm Mon-Fri for 6 weeks (paid training)
- After training, work rotational shifts between the hours of 8:00am - 9:00pm Mon-Fri & work 1-2 Saturdays per month 9:00am to 5:00pm. 1 shift during the week will be scheduled to work 1:00pm to 9:00pm

**Department Overview**

At TD Canada Trust (TDCT) Customer Assistance, we collect on a variety of products that include both personal & small business banking arrears such as: credit cards, overdraft, personal loans, unsecured line of credit, mortgages, home equity line of credit, bridge loans, auto finance loans, small business vehicle lending & early-stage delinquency. O ur role is to work with c ustomers to help them resolve their financial difficulties, while collecting on the funds owing to TD. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

**Job Details**

**What**You**’**ll**Do**

As the voice of TD, you’ll be passionate about understanding our customers. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:

- **Make people**’**s day**:s trive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
- **Solve problems efficiently**:r esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- **Achieve your goals**:c onsistently r each performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- **Never stop learning**:a ctively p articipat e in ongoing training and coaching support to help you continue to grow and develop in your role.

**Where**You’ll**Work**

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.

**Job Requirements**

**What You Need to Succeed**

We’re proud to work with a group of diverse colleague s. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
- High School Diploma or equivalent
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
- Must display a high professional manner, along with sound judgment, time - management and decision-making skills.
- D igital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc. )
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs.
- Previous collection, credit experience and or call center and banking experience is an asset
- Ability to work both independently and as part of a team.

**Additional Information**

We’re delighted that you ’ re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, w e’ re committed to providing the support our colleagues need to thrive both at work and at home.

**Colleague**Development**

If you ’ re interested in a specific career path or are look ing to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we’re committed to helping you identify opportunities that support your goals.

**Training & Onboarding**

We’re hosting in-person training and onboarding sessions a t 3500 Steeles Ave E Markham, Ontario for 6 weeks to en

  • French Bilingual Customer Account Specialist Iii

    7 months ago

    Markham, Canada TD Bank Full time

    **French Bilingual Customer Account Specialist III, (Markham)**: - 416769BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay...

  • Customer Account Specialist Iii, Customer Assistance

    4 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **CUSTOMER**: - **Provide courteous, efficient, and professional customer service to ensure inquiries, sales and/or issues are managed promptly and effectively under all conditions**: - **Engage customers/partners in conversation to understand...

  • Customer Account Specialist Ii, Customer Assistance

    4 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview**: **The Customer Assistance Team focuses on managing risk and mitigating losses on all TD credit products including Credit Cards, Lines of Credit, Loans, Mortgages and Overdraft. This is a Call Centre environment where you...

  • Customer Account Specialist Ii, Customer Assistance

    6 months ago

    Markham, Canada TD Bank Full time

    **Customer Account Specialist II, Customer Assistance (Markham)**: - 424719BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay...

  • Bilingual Assistant Customer Accounts

    6 months ago

    Markham, Canada Toyota Full time

    Job Description Bilingual Assistant Customer Accounts Associate, Collections About Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of...

  • Customer Relations Specialist

    13 hours ago

    Markham, Canada ENERCARE Full time

    Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...

  • Customer Service

    13 hours ago

    Markham, Canada Zwilling J.A. Henckels Canada Ltd Full time

    **About ZWILLING J.A. Henckels**: For over 285 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. The next addition will be kitchen...

  • Bilingual Customer Mediation Specialist

    7 months ago

    Markham, Canada Honda Canada Full time

    **Job Description**: ***Please note this is a 12-Month Contract** The Bilingual Customer Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound Customer Care representative team (Sykes). They are responsible for top tier customer service and providing Honda Canada’s...

  • Customer Onboarding Specialist

    6 months ago

    Markham, Canada Book4time Full time

    Who we are? Book4Time is a global leader in wellness and recreation management solutions for the hospitality market. Our SaaS platform manages the end-to-end guest experience and back-office operations for hotels, resorts, casinos, and private clubs in over 95 countries. In everything we do we are guided by five clear values: Commitment, Integrity,...

  • Customer Service Payment Specialist

    1 month ago

    Markham, Canada Future Buildings Full time

    **Customer Service Payment Specialist** **About Toro Steel Buildings**: Toro Steel Buildings is a leading provider of pre-engineered steel buildings, proudly serving residential, commercial, and industrial sectors for over 40 years. We’re dedicated to delivering innovative, high-quality solutions and are expanding our footprint in the...

  • Administrative Assistant Iii

    4 months ago

    Markham, Canada BGIS Full time

    **Who We Are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...

  • Admin Assistant Iii

    7 months ago

    Markham, Canada BGIS Full time

    Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...

  • Customer Account Specialist Ii, Customer Assistance

    2 weeks ago

    Markham, Canada TD Bank Full time

    **Work Location**: Markham, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: $47,200 - $66,600 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. **Department Overview** At TD Canada Trust (TDCT) Customer Assistance, we collect...

  • Customer Experience

    3 months ago

    Markham, Canada Tomauri Inc. Full time

    **Job Overview** We are seeking a PC gaming enthusiast with a passion for providing great customer experiences to join our dynamic team in the role of **Customer Experience & Community Specialist**. This hybrid role is perfect for someone who loves PC gaming and has a knack for building relationships with customers both online and offline. You will be the...

  • Customer Relations Specialist

    7 months ago

    Markham, Canada Porsche Centre Markham Full time

    Customer Relations Specialist Porsche Centre Markham Markham ON L3P 3M2 Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you! We're...

  • Administrative Assistant Iii

    6 months ago

    Markham, Canada BGIS Full time

    **Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...

  • Bilingual English/french, Customer Account

    4 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **The Business Customer Assistance team resides within the Business Bank's Financial Restructuring Group is responsible for working with adversely risk rated Small Business Banking (SBB) borrowing customers that have...

  • Customer Care

    1 month ago

    Markham, Canada Travel Healthcare Insurance Solutions oa guard.me International Insurance Full time

    Customer Care Specialist This customer care specialist role is part of our 24/7 contact centre. We require flexibility to work a variety of shifts (8am - 8pm), Monday - Friday, on rotation, based on the needs of the business. Office location is in Markham, Ontario. GuardMe International Insurance recognizes people as our most valuable asset. We look for...

  • Customer Assistant

    7 months ago

    Markham, Canada Ripplepak Full time

    Responsibilities: - Provide exceptional customer service by assisting customers with inquiries, concerns, and requests - Assist customers with product selection and provide information about product features and benefits - Process customer orders and accurately enter data into the system - Upsell additional products or services to enhance the customer...

  • Technical Customer Service Helpdesk Specialist

    7 months ago

    Markham, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistOn behalf of our client, a leader in device networking and connectivity hardware, Procom is seeking a Technical Customer Service Helpdesk Specialist for a full-time opportunity in Markham, ON. The Technical Customer Service Helpdesk Specialist will provide technical assistance and answers to customer questions,...