Bilingual English/french, Customer Account

5 months ago

Markham, Canada TD Bank Full time

**Work Location**:
Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**Department Overview**

**The Business Customer Assistance team resides within the Business Bank's Financial Restructuring Group is responsible for working with adversely risk rated Small Business Banking (SBB) borrowing customers that have encountered financial difficulty and/or show deterioration in their risk profile. The main activities of the team are Advanced Collections and Delinquency Management ; Account Management (Restructuring) and Recoveries for the SBB Market Segment**

**REJUVENATE: Work with our Customers to try and get the account back on a bankable footing, restoring a satisfactory Risk Rating, and ultimately returning the responsibility for the Customer Relationship to the Branch/SBCC Delivery Channel.**

**NEGOTIATE: Where rejuvenation is not a viable option, work with the customer to come to an repayment plan/arrangement that is mutually beneficial**

**LITIGATE: Where we are unable to come to a satisfactory, negotiated repayment arrangement, and the customer is no longer cooperating, take whatever steps are necessary to minimize PCL through the use of cost effective Recovery Strategies.**
- **Reporting to the Team Manager, Customer Assistance Specialist role plays an integral role in early stage delinquency management of Small Business Banking Customers who have encountered difficulties servicing their credit products.**:

- **The CAS mandate is to rectify the issues whenever possible and cure the customer delinquency. When necessary, collection action is commenced with a view to protecting the bank's interests.**:
**Job Requirements**
- **A understanding of TDCT Small Business and Agriculture Credit products is recommended**:

- **Problem solving aptitude**:

- **Attention to detail**:

- **Ability to work quickly and independently in a fast paced environment**:

- **Previous collection experience is recommended**:

- **Bilingual is asset (French & English)**:

- **Previous Customer Service Experience is required**:

- **Inbound and Outbound telephone experience is recommended**

**Skills Category**:

- **Analytical Skills**:

- **Ability to multi-task effectively**:

- **Time Management**:

- **Relationship Management**:

- **Effective Communication**:

- **Interpersonal Skills**:

- **Computer Skills**:

- **BILINGUAL - Fluency in ENGLISH and FRENCH is required**

**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.**

**TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.**

**Our Total Rewards Package**
**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. **Learn more**

**Additional Information**:
**We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.**

**Colleague Development**
**If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career pa

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