Customer Service
3 days ago
**About ZWILLING J.A. Henckels**:
For over 285 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. The next addition will be kitchen electrics. Tradition, quality, innovation, and craftsmanship are its ingredients for success.
Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries. Always looking forward, ZWILLING acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional kitchen products.
Customer Service Specialist
3 month contract
Position Overview
As our Customer Service Specialist, you will provide service and support for our Retailers. You will be responsible for building strong relationships with our Retail partners, tracking product delivery, responding to routine questions regarding order status and tracking information and working with Internal partners, including our Sales and Warehouse team to resolve customers issues.
Core Competencies
- Customer Focus
- Time Management
- Creative and Innovative Thinking
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity
- Planning and Organizing
- Communication
- Teamwork
Responsibilities (but not limited to)
- Direct, coordinate, and process all sales orders throughout the entire process; analyze all purchase orders to ensure accuracy for terms and pricing, delivery information, vendor compliance, and dates in order to reduce vendor chargeback's; execute order changes, track product delivery, order fill rates, and resolve routing issues; track shipping and delivery activities; and run, analyze, and interpret order management reports.
- Track and maintain orders ensuring accurate and timely delivery of products to accounts. Provide proactive information to stakeholders through reporting and analysis to ensure product flow and issue resolution.
- Drive resolution of account issues through problem solving, escalation, and collaboration with internal and external stakeholders. Ensure proactive relationship management by regular contact and follow up on supply chain challenges.
- Maintain accurate customer and consumer records in database through precise data entry of orders, credits, and replacements.
- Other duties as assigned.
**Competencies**:
- Flexibility - available to work in virtual environment
- Attention to detail
- Analytical/problem solving skills
- Team player
- Time management
- Strong verbal and written communication skills
- Ability to multi-task, prioritize work and hit deadlines
**Qualifications**:
- An exceptional track record in customer service.
- Minimum 2-3 years of experience in a fast-paced contact centre environment.
- College diploma or high school diploma with equivalent work experience.
- An affinity for detail in all duties & responsibilities.
- High level of comfort in Excel and databases.
- Is a team player and comfortable working in a dynamic team environment and independently as needed.
- Experience working in SAP a strong asset.
- Previous experience in the culinary industry a strong asset.
No phone calls or recruiting agencies please.
-
Customer Service Specialist
7 months ago
Markham, Canada Abacus Service Corporation Full timeSales Support Job Description: - Order Entry and Order Management - Support order accuracy and completeness to guarantee the quality of orders released to manufacturing. - Engage and follow up with customers to ensure their systems are updated to reflect Client account changes. Ensure existing customer purchase orders are updated to reflect. Support related...
-
Customer Service Representative
5 days ago
Markham, Canada Service Ontario (private office) Full timeWe are currently looking for one part time Customer Service Representative and one part-time Bilingual (English and French) Customer Service Representative to join our office. Experience is preferred but we are willing to train. We are located on Hwy 7 in Markham between McCowan Rd. and Markham Rd. Our office hours are: Monday, Tuesday, Wednesday and...
-
Bilingual (French/english) Customer Service
7 months ago
Markham, Canada Service Ontario (private office) Full timeWe are currently looking for one part time Bilingual (English and French) Customer Service Representative to join our office. Experience is preferred but we are willing to train. We are located on Hwy 7 in Markham between McCowan Rd. and Markham Rd. Our office hours are: Monday, Tuesday, Wednesday and Fridays 9am-5pm, Thursdays 9am-7pm. The position is...
-
Customer Service
1 day ago
Markham, Canada Luxury & More interiors Full time_Customer Service is responsible to provide outstanding call center service to our participants by answering questions, handling feedback concerns, and troubleshooting problems with our products and services within the finance industry. The service representative may handle a high volume of inbound and/or outbound calls and should seek to create a positive...
-
Customer Service
3 days ago
Markham, Canada Integrated Technology Full timePosition: Office Administrator/Customer Service Representative Reports to: Customer Service Manager **Position Summary**: Must present a polite and professional demeanor as the first point of contact for any visitor to the facility, whether in person or over the phone. Follow appropriate protocol to sign in visitors. Sort all incoming mail, faxes, and...
-
Customer Service
2 days ago
Markham, Canada Dayton Self Storage Full timeSelf Storage Facility in Markham, Ontario is seeking a part-time customer service representative. Computer experience required. Must be able to work independently. The position is for 2 days during the week and every other Saturday. May occasionally be needed to work on Holidays or Sick Day relief. Must have access to a vehicle as location is not on a...
-
Customer Service
7 months ago
Markham, Canada Colour Sense Full timeColour Sense is an independently owned Benjamin Moore dealer, we currently have 4 retail locations including Markham, Richmond Hill, Scarborough and North York (**you will be required to be flexible and work at the different locations**). Our vision is to fulfill our customer's paint needs and providing an above and beyond service, and leaving them a...
-
Customer Service
4 months ago
Markham, Canada Komar Trans Full timeKomar transportation is looking for high experienced Customer Service Representative Pay: $17.20-$18.00 per hour **Benefits**: - On-site parking Schedule: - Monday to Friday **Language**: - Arabic (required) Work Location: In person Expected start date: 2024-09-16
-
Service Advisor
3 months ago
Markham, Canada T-Lex Auto Service Full time**Job description** We are an automotive repair shop specializing in Japanese cars - Lexus & Toyota. We are looking for a highly motivated service advisor to join our team. **Day-to-day Role**: - Welcome customers and discuss their needs - answer phone calls and schedule appointments - create work orders based on customers needs - develop repair estimates...
-
Customer Service Ambassador
3 months ago
Markham, Ontario, Canada beBee Professionals Full time $35,000 - $50,000{"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and friendly Customer Service Representative to provide exceptional service to our customers in Markham, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues to...
-
Customer Service Representative
1 month ago
Markham, Canada Penusa Full time**Overview** We are seeking a motivated and dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. **Duties** - Provide...
-
Customer Service Representative
2 days ago
Markham, Canada Toronto Buttonville Municipal Airport Full timeWe are a private Fixed Base Operation catering to corporate and private aircraft owners. We are seeking both full-time and part-time weekday Customer Service Representative reporting to the Customer Service Manager. The primary function of this position is to meet every Million Air Customer's expectations in regards to personal service and...
-
Customer Service Representative
5 days ago
Markham, Canada Toronto Buttonville Municipal Airport Full timeWe are a private Fixed Base Operation catering to corporate and private aircraft owners. We are seeking a full-time weekday Customer Service Representative reporting to the Customer Service Manager. The primary function of this position is to meet every Million Air Customer's expectations in regards to personal service and satisfaction. CSRs are responsible...
-
Customer Service Representative
4 days ago
Markham, Canada Million Air Full timeOur motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. - Is the customer #1 with...
-
Customer Service Manager
7 months ago
Markham, Canada Max Advanced Brakes Full time**Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers. We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer...
-
Customer Service Representative
4 months ago
Markham, Canada Uni-ram Corporation Full time**Overview**: We are seeking a dedicated and proactive Customer Service and Feedback Coordinator to join our team. This full-time role involves direct interaction with customers to conduct surveys, gather feedback, and ensure outstanding service support. You will act as a vital link between our customers and internal teams, including engineering,...
-
Customer Service Representative
5 days ago
Markham, Canada Same Day Movers LLC Full timeWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...
-
Customer Service Associate
2 months ago
Markham, Canada Quanta Distribution Inc. Full timeWe are seeking a customer service associate. **Job Duties**: - Receiving and processing customer orders; involves communicating with customers, sales reps and warehouse staff - Arranging shipping for customer orders - Invoicing customer orders and processing payments - Completing other administrative tasks relevant to customer orders (i.e. following up...
-
Customer Service Associate
6 months ago
Markham, Canada Quanta Distribution Inc. Full timeWe are seeking a customer service associate. **Job Duties**: - Receiving and processing customer orders; involves communicating with customers, sales reps and warehouse staff - Arranging shipping for customer orders - Invoicing customer orders and processing payments - Completing other administrative tasks relevant to customer orders (i.e. following up...
-
Customer Service Representative
6 months ago
Markham, Canada Uni-ram Corporation Full time**Overview**: We are seeking a dedicated and proactive Customer Service and Feedback Coordinator to join our team. This full-time role involves direct interaction with customers to conduct surveys, gather feedback, and ensure outstanding service support. You will act as a vital link between our customers and internal teams, including engineering,...