Customer Assistant

7 months ago


Markham, Canada Ripplepak Full time

Responsibilities:

- Provide exceptional customer service by assisting customers with inquiries, concerns, and requests
- Assist customers with product selection and provide information about product features and benefits
- Process customer orders and accurately enter data into the system
- Upsell additional products or services to enhance the customer experience
- Resolve customer complaints or issues in a timely and satisfactory manner
- Maintain a clean and organized work area
- Perform QC on production line

**Experience**:

- Previous experience in a customer service role is preferred
- Excellent phone etiquette and communication skills
- Fluent in English, both written and verbal
- Sales experience is a plus
- Proficient in data entry and computer skills
- Bilingual or multilingual abilities, especially in Spanish, is highly desirable

As a Customer Assistant, you will have the opportunity to interact with customers on a daily basis, providing them with exceptional service and ensuring their needs are met. This role requires strong communication skills, attention to detail, and the ability to work well under pressure. If you enjoy helping others and thrive in a fast-paced environment, we would love to hear from you.

Please note that this is not a remote position. The Customer Assistant will be required to work on-site at our location.

We offer competitive pay rates and opportunities for career growth within our company. Join our team of dedicated professionals who are committed to delivering outstanding customer service.

**Salary**: $18.13-$18.75 per hour

Expected hours: 30 per week

**Benefits**:

- Casual dress
- Company events

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Customer relationship management: 1 year (required)
- Customer service: 1 year (required)
- Canadian: 3 years (preferred)

**Language**:

- other language (preferred)

Ability to Commute:

- Markham, ON (required)

Ability to Relocate:

- Markham, ON: Relocate before starting work (required)

Work Location: In person



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