Customer Relations Specialist

2 weeks ago

Markham, Canada Porsche Centre Markham Full time

Customer Relations Specialist

Porsche Centre Markham Markham ON L3P 3M2

Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you

We're looking for a Customer Relations Specialist to be the heart of our Service customer support team at Porsche Centre Markham. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us We are looking for a Receptionist to be the first point of contact for our dealership.

As a Customer Relations Specialist, you will be responsible for assisting customers in booking service appointments for their vehicles.

**Here’s What **You’ll** be Doing**:

- Greets customers and visitors, ensuring optimum customer service.
- Answers and directs phone calls and ensures messages are delivered to the respective parties.
- Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
- Answers customer questions about services performed or refers them to someone who can.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.

**Skills and Qualifications**
- Experience in a call center environment is mandatory.
- Experience with Microsoft Office is mandatory.
- Experience with Dealermine, Avanti, Kimoby and Ring Central is an asset.
- Previous automotive experience is preferred.
- Outstanding customer service skills.
- Cantonese, Mandarin or a second language is an asset.

**Why Work **For** Pfaff?**
- ** Competitive Compensation** - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
- ** Health Benefits** - full-time employees have access to health, dental, long-term disability and life insurance.
- ** Vacation and Paid Time Off** - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity
- ** Growth Potential **- we want to support your success We provide access to opportunities for growth in both Canada and the U.S.
- ** Stock Purchase Program** - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

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