Lead Sales Consultant

6 months ago

Toronto, Canada REMOVERY LLC Full time

**ABOUT REMOVERY**

Join us in our journey of normalizing tattoo removal around the world Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people’s lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine, and approachable while providing clinically proven, safe, and effective treatments that achieve results Our teams feel privileged to play a role in empowering our clients to be victors. As such, Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. Studio teams are highly trained and passionate about what they do. We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey. We want to help our clients feel confident and good in their skin again

Removery was formed in 2019 through a merge of the four leading tattoo removal brands in North America. The underlying businesses have operated a combination of 20+ years and have performed more than 1 million treatments, enabling us to offer clients an unrivaled treatment experience. Based in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay® laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400+ locations across the US, Canada, and Australia over the next 5 years.

**POSITION OVERVIEW**

We are seeking a self-motivated, empathetic, and client-focused Lead Sales Consultant in our South Surrey studio to provide client education and a five-star experience through the consultative sales process. This position will report to a Regional Manager and work closely with an in-studio Laser Specialist to provide a holistic client experience. The professional we’re looking for is comfortable with repetitive tasks and finds building client relationships is the most rewarding part of their job. Working as part of a small team, they understand that it comes with a greater responsibility to be reliable and punctual. They are easy to get along with and respectful of others.

Our expert marketing and contact center team provide warm leads and scheduled consultations. We also ask that you showcase excitement around community outreach to generate as much interest in our service as possible From there, your primary responsibilities include delivering a warm, engaging consultative experience to our clients, educating on the tattoo removal process from start to finish, working in partnership with our Laser Specialists, and other administrative-related tasks required for business operations. Our consultants are given the opportunity to make a real impact on our client’s lives, as they embrace change, by supporting them through their tattoo removal journey. Join our team of experts dedicated to changing lives, everyday

**POSITION RESPONSIBILITIES**
- Conduct consultations and drive sales through consultative selling of new clients and upselling current clients
- Close sales by building rapport and educating clients on the laser tattoo removal process
- Demonstrate ethical sales practices and showcase the value of our approach, service, and protocols
- Communicate realistic removal expectations and treatment outcomes
- Make tattoo removal easy and accessible to our clients while instilling confidence through expert knowledge of the treatment process and package options
- Master all Removery financing options and be able to clearly articulate those options to our clients
- Partnering with the studio’s Laser Specialist as part of consultation process, as necessary; Consistently practicing warm client handoff to Laser Specialist
- Being a positive member of the team by contributing to team culture
- Maintain detailed client records - both new, future potential, and referral clients
- Manage follow up process in partnership with our contact center and marketing teams by communicating with clients who have expressed an interest in tattoo removal or fading
- Lead your studio’s team in understanding of KPIs, monthly targets, and reporting to ensure goals are consistently set, monitored, and exceeded
- High level self-accountability in fostering a positive studio culture and team dynamics.
- Manage bookings in collaboration with our Contact Center
- Ensure client satisfaction by delivering superior customer service
- Community networking and outreach in collaboration with our Marketing team, to inform the public of our service offerings and promotional opportunities
- Build loyal referral relationships with tattoo artists, businesses, and clients
- Participate in brand-wide updates as well as regular regional team calls and meetings
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