Computer Customer Support Administrator
2 weeks ago
**About Us**:
Workow is a human resources management company that also specializes in providing administrative and IT support services to our clients.
We are currently looking for two part-time Computer Customer Support Administrators to assist facility users with computer related issues and set up office equipment.
Please note that this is a contract position.
**Work Hours**:
November to December 31st, with possibility to extend.
**Possible Shifts**:
Weekdays and Weekends:
- 7:30 am to 12:30 pm
- 12:00 pm to 5:00 pm
- 5:00 pm to 10:00 pm
As part of our team, you will be responsible for:
- Assist facility users with setting up and testing IT and audio-visual equipment (i.e., computers, projectors, screens, and etc.)
- Report to the IT and Admin Specialist and solve technical problems together
- Monitor equipment usage and livestream that is being broadcasted from the event
- Help stakeholders with technical issues, including but not limited to internet connection, Microsoft Office Suite, and etc.
- Test, maintain, and troubleshoot video-conferencing equipment and software
- Address computer and administrative questions from customers
- Coordinate with other staff and users to support the daily operation
- Any other duties as assigned
**Qualifications**:
- Be pursuing a college or university degree
- Have experience in testing, maintaining and troubleshooting technical problems of videoconferencing equipment and software.
- Have extensive experience with Zoom, Microsoft Teams, and other video-conference platforms
- Be willing to travel across GTA
- Be able to carry about heavy equipment (50 lbs)
- Cadets or military experience is highly preferred
**Desired skills**:
- Have superior customer service skills and punctuality
- Be able to plan and manage work under time constraints
- Be able to multitask and work independently
- Be willing to learn
- Have attention to detail
- Have excellent communication skills
- Be a team player
**Job Types**: Part-time, Casual, Freelance, Seasonal, Internship / Co-op
**Salary**: $17.00 per hour
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
Application question(s):
- Do you have any military or cadets experience? If so, please indicate the highest rank you obtained.
- Please indicate your work availability during the week.
Work Location: One location
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