Laboratory Computer Support Specialist

3 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:07/06/2023
**Req ID**: 32532
**Faculty/Division**: Faculty of Applied Science & Engineering
**Department**: Department of Electrical & Computer Engineering
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00054934

**About us**:
The Edward S. Rogers Sr. Department of Electrical & Computer Engineering is Canada’s top-ranked ECE department, and one of the largest. We are home to 100 active and Emeritus professors, more than 1,400 undergraduate and 800 graduate students. Many of our faculty members are world leaders in their field and have been recognized as the brightest and most promising scientists and engineers across the country.

ECE is a hotbed of research commercialization. In our department, you will work at the heart of the most rapidly developing technology humankind has ever seen.

**Your opportunity**:
We at the Electrical and Computer Engineering Teaching Lab group are responsible for purchasing, setup, security, maintenance, and day to day operation of over 380 computers, essential components of experimental learning of students.

Under the general direction of the Director, Teaching Labs, the Laboratory Computer Support Specialist provides computing support, server administration, programming & scripting, and documentation necessary for operation of the Teaching labs. The incumbent is also responsible to serve as a first point of contact for laboratory technology support for ECE students.

**Your responsibilities will include**:

- Setting up, installing, modifying, and servicing desktops, workstations, printers, computer hardware and any other authorized peripheral equipment, as well as updating the systems with the latest security updates and patches.
- Setting up windows / Linux file and license servers.
- Use standard tools for drive duplication / imaging, and hardware diagnostic.
- Responding to service requests in a timely fashion.
- Providing detailed explanation on computing procedures.
- Serving as a technical resource on hardware and software related issues.

**Essential Qualifications**:

- Bachelor's Degree in Computer Science or a related field or an acceptable equivalent combination of education and experience.
- Minimum three years recent and relevant experience of providing IT support with Windows, both desktop and server environments.
- Experience with system administration on server systems (Windows server, Linux).
- Thorough knowledge of PC hardware and system software.
- Excellent organization and time-management skills.
- Excellent customer service and interpersonal skills with ability to communicate technical concepts to persons with limited technical backgrounds.
- High degree of initiative and problem solving skills.
- Ability to learn continually 'on-the-job', on own initiative, often without instructors, courses, texts, or other formal educational resources, to keep abreast of often rapid changes in requirements, software and technology, in the context of a highly dynamic leading Computer Science department.

**Assets (Nonessential)**:

- Experience with Linux.
- Knowledge and experience in Ethernet networking and troubleshooting both wired and wireless.

**To be successful in this role you will be**:

- Accountable
- Communicator
- Honest
- Motivated self-learner
- Problem solver
- Team player

**Work Location**: This role is **not** currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

**Closing Date**: 08/11/2023, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Term
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Information Technology (IT)

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