Customer Service

2 weeks ago

Toronto, Canada Calea Ltd. Full time

***
- The Customer Service & Administration Representative is responsible for providing industry leading customer services to all customers both internal and external.

The role is also responsible for maintaining a high level of organizational accountability to achieve customer satisfaction and perform job functions according to policies and regulations for the company.

PRINCIPAL ACCOUNTABILITIES
- Commits to being fully engaged, caring, and enthusiastic about the organization and its goals
- Commits to living the core Company values of
- Customer Focus - We put customers first
- Quality - We demand excellence
- Integrity - We are trustworthy
- Collaboration - We work well together
- Creativity - We deliver solutions
- Passion and Commitment - We care
- Adheres to corporate, regulatory and individual responsibilities supporting the Company’s quality management programs, supporting policies, procedures, work instructions, and relevant software (Documentum)
- Adheres to the Company’s commitment to and policy on Code of Conduct
- Adheres to organizational and individual health and safety responsibilities in the workplace
- Maintains up-to-date health and safety training
- Maintains up-to-date training designated for this position via Kabi LIFT LearningManagement System and other position specific training as required
- Enters orders into SAP with accuracy and according to SOPs
- Responsible from the time of order entry until the order is signed upon receipt of shipment
- Communicates effectively with the Contracts Department for pricing updates and resolving product price discrepancies on orders
- Provides order status information and assists customers in all aspects of customer service and follow up (e.g. stock availability, back orders, contract pricing discrepancies, customer complaints, lost shipments, and researching of customer order discrepancies)
- Processes credit/debit memos accurately in SAP after ascertaining compliance with policy
- Communicates effectively with 3PL warehouse and distribution network locations on notification of orders, discrepancies on products shipped, customer addresses, lost shipments, damaged shipments and shipping documents
- Procures proof of delivery for order tracking, lost and damaged shipments, online through Internet and ensures claims are processed at the 3PL warehouse
- Communicates daily with the warehouses regarding customer backorders and products on stock allocation
- Processes customer product returns through both the 3PL and distribution network warehouses according to the SOP. This also requires interaction with Supply Chain, Finance and QA/QC Departments.
- Prepares Customer Master Maintenance Request forms in Microsoft Word for new Customer accounts and changes
- Verifies daily the SAP order to cash cycle procedure according to the SOP
- Files orders, invoices and correspondences in the appropriate customer files
- Member of the After-Hours and Weekend Emergency Calls/Orders and Disaster Recovery Team responding according to procedure
- Replenishes inventory of general office supplies including kitchen, printing, mailroom and stationery.
- Works with appropriate internal and external contacts to coordinate service or general maintenance of office (printers, photocopiers, fax machines, general office maintenance etc.).
- General tidiness of boardrooms, meeting rooms and lobby including setup and take down of audiovisual equipment and meeting materials as requested.
- Provides administrative support to the executive leadership team as required.
- Performs any other duties as assigned.

**RELATIONS WITH OTHERS**
- Internally there is interaction with staff and management of all local and regional internal departments including but not limited to: Finance, Human Resources, Supply Chain Management, Customer Service, Sales, Marketing, Vigilance and Scientific Affairs
- Externally there is interaction with Hospital Purchasing, Materials Management, Pharmacy and Accounts Payable Departments; Wholesaler Purchasing and Accounts Payable Departments; warehouses regarding orders, inventory and shipping; Health Canada Special Access Programme (SAP) regarding customer requests and authorizations

**QUALIFICATIONS**
- Undergraduate degree or college diploma in a relevant discipline plus two years of related experience or an equivalent combination of education, training and experience
- Prior experience in the healthcare or pharmaceutical industry is preferred

**SKILLS**
- Excellent communication skills (written and verbal).
- Fluently bilingual in business English and French is an asset.
- Excellent customer service skills and the ability to collaborate with all levels both inside and outside the organization
- Strong computer skills in Microsoft® Office. SAP and Lotus Notes experience required.
- Self-motivated and able to work with mínimal supervision
- Strong attention to detail with the ability to multitask and handle fluctuating workloads
- Excellent organizat

  • Customer Service/inside Sales Representative

    4 weeks ago

    Toronto, Canada Superior Food Service Full time

    **Customer Service / Inside Sales Associate** You will be expected to fulfil the following duties of the position (including but not limited to): **Main Responsibilities**: Process Orders (phone or electronic orders) Customer/client liaison - communication with customers to ensure total customer satisfaction Upsell existing customers Effectively handling...

  • Part Time Dispatcher/customer Service

    4 weeks ago

    Toronto, Canada Cullitons Limousine Service Full time

    Dispatcher/Customer Service We are always seeking professional, detail oriented individuals to join our airline and limousine divisions. Presently we are looking to fill a Part Time Dispatch/Customer Service position. Once training is completed your shift hours will be from 11 pm to 7 am. (Overnight Shift) **ESSENTIAL DUTIES AND RESPONSIBILITIES** -...

  • Vehicle Impound Release Customer Service

    5 days ago

    Toronto, Canada JP Towing Service & Storage Ltd. Full time

    JP Towing is currently looking to hire a Vehicle Impound Release Customer Service Representative. - Consistent and reliable - Dedicated with a strong work ethic - Someone with experience in a customer service role - Remarkably proactive and is able to work independently without constant instruction/supervision - Able to remain calm and work well under...

  • Customer Service Rep

    3 days ago

    Toronto, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Dispatcher/sales/customer Service

    2 weeks ago

    Greater Toronto Area, Canada Smile HVAC Service and Installation Full time

    Company providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator with Sales and good Customer Service skills. Great team work experience and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing...

  • Customer Service Rep Delivery Driver

    1 month ago

    Toronto, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Inside Sales Representative – Toronto

    1 week ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected...

  • Bilingual Inbound Sales Representative

    1 week ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...

  • Customer Service

    2 weeks ago

    Toronto, Canada Limitless Promotions Group Full time

    We are a fast-paced office, located in Downtown Toronto. We have a few openings for Customer Service Representatives. We have over 65% referral or repeat customer base and seek additional office personnel for our team. Limitless Promotions Group is a locally operated and well-established Sales and Marketing company that has been dedicated to providing...

  • Customer Service

    4 weeks ago

    Toronto, Canada AYAAT ILM Academy Full time

    Job duties include, but are not limited to the following: Answering inbound phone calls and/or live chats to provide awesome customer service Making outbound warm calls to our customers to help with their inquiries Providing excellent customer service by guiding and helping others with a friendly attitude Effectively utilizing and navigating internal...

  • Customer Service

    1 week ago

    Toronto, Canada Nanis Gelato Full time

    Our flagship Nani's Gelato located at Yonge and Bloor is seeking new customer service reps! We specialize in making all of our unique, fusion flavours and take a great deal of pride in providing a high level of customer service. Training is included and paid, free gelato is available for our team during each shift and each individual staff member will...

  • Customer Service Representative

    2 days ago

    Toronto, Canada AutoJobsApply Inc. Full time

    Company Description AutoJobsApply revolutionizes job hunting with advanced AI technology. We simplify the process, making it efficient and effective for job seekers of all levels. Our AI applies jobs for you so you succeed. Role Description This is a full-time on-site role as a Customer Service Representative at AutoJobsApply Inc. located in Toronto, ON. As...

  • Customer Service Representative

    2 days ago

    Toronto, Canada AutoJobsApply Inc. Full time

    Company Description AutoJobsApply revolutionizes job hunting with advanced AI technology. We simplify the process, making it efficient and effective for job seekers of all levels. Our AI applies jobs for you so you succeed. Role Description This is a full-time on-site role as a Customer Service Representative at AutoJobsApply Inc. located in Toronto, ON. As...

  • Customer Service Representative

    3 days ago

    Toronto, Canada AutoJobsApply Inc. Full time

    Company Description AutoJobsApply revolutionizes job hunting with advanced AI technology. We simplify the process, making it efficient and effective for job seekers of all levels. Our AI applies jobs for you so you succeed.Role Description This is a full-time on-site role as a Customer Service Representative at AutoJobsApply Inc. located in Toronto, ON. As a...

  • Customer Service Representative

    1 week ago

    Toronto, Canada BritFly ltd Full time

    Role Description This is a full-time remote role for a Customer Service Representative at BritFly Ltd. The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. They will handle customer inquiries, resolve customer complaints, and ensure customer satisfaction. The Customer Service...

  • Customer Service Representative

    1 week ago

    Toronto, Canada BritFly ltd Full time

    Role Description This is a full-time remote role for a Customer Service Representative at BritFly Ltd. The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. They will handle customer inquiries, resolve customer complaints, and ensure customer satisfaction. The Customer Service...

  • Customer Service Representative

    1 week ago

    Toronto, Canada BritFly ltd Full time

    Role Description This is a full-time remote role for a Customer Service Representative at BritFly Ltd. The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. They will handle customer inquiries, resolve customer complaints, and ensure customer satisfaction. The Customer Service...

  • Customer Service Representative

    1 week ago

    Toronto, Canada BritFly ltd Full time

    Role DescriptionThis is a full-time remote role for a Customer Service Representative at BritFly Ltd. The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. They will handle customer inquiries, resolve customer complaints, and ensure customer satisfaction. The Customer Service Representative...

  • Customer Service Representative

    1 week ago

    Toronto, Canada Dominos Pizza Full time

    Dominos Pizza located at 3245 finch Avenue East scarborough is looking for full time customer service representatives. Job Role: The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role...

  • Customer Service Representative

    1 week ago

    Toronto, Canada Makumba Acquisitions Full time

    Customer Service Representative **Duties**: - Communicate effectively in English and Spanish to assist bilingual customers - Analyze customer inquiries and provide appropriate solutions or recommendations - Upsell products or services to maximize sales opportunities - Conduct outbound calls to follow up with customers or provide additional...