Customer Support Representative

3 weeks ago

Toronto, Canada Selrhub It Solutions Full time

**Responsibilities**:

- Listen to customer concerns, empathize with their needs, and provide effective solutions in a timely manner.
- Handle customer complaints and escalate complex issues to senior support staff or management as needed.
- Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
- Educate customers about product features, functionalities, and usage to optimize their experience.
- Follow up with customers to ensure their issues are resolved satisfactorily and provide additional assistance or information as necessary.
- Collaborate with cross-functional teams, including sales, product development, and technical support, to address customer needs and improve products and services.
- Stay up-to-date on product knowledge, industry trends, and best practices to provide informed support to customers.
- Contribute to the development and improvement of customer support processes, procedures, and resources.

**Requirements**:

- High school diploma or equivalent.
- Proven experience in customer service or a related role.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong problem-solving and conflict resolution abilities.
- Familiarity with CRM systems and customer support tools.
- Basic technical knowledge and proficiency in using computer systems and software.

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