Arrears Support Administrator

1 month ago

Toronto, Canada IPFS Canada Full time

A successful Arrears Support Administrator will help to nurture profitable program entity relationships, such that Customers value our premium finance services, and we achieve superior sustainable financial returns. The individual performing in this role will be responsible for providing legendary service to Brokers and insured Customers in a timely and accurate manner. The Arrears Support Administrator will process incoming/outbound correspondences regarding the outstanding balance, account maintenance, acknowledgments, confirmation, Follow-ups and other requests on paper, phone, and electronically.

**KEY RESPONSIBILITIES**:

- Communicate internally with Sales, Service, Ops and finance as appropriate
- Reconciliation of accounts. Appropriately route requests to internal/external for research and resolution of account transaction issues
- Take ownership and follow up with Brokers and Carriers and related business functions until situations are resolved to the best of our ability
- Recommend files to move the third-party agency or legal.
- Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
- Office administration, including but not limited to, ordering office supplies, sorting and distributing mail, shipping equipment and marketing materials
- Assisting management with administrative tasks related to company events.
- Assisting management with administrative tasks related to system management (eg. Entity updates, reports)

**REQUIRED SKILLS**:

- 1+ year service experience, preferably in Admin tasks at call center/collections environment
- Computer proficient in a Windows-based environment
- Strong speaking and written communication skills
- Bilingual (FRENCH and English) Optional
- Strong business office knowledge and skills
- Knowledge of the Insurance industry is preferred
- Very strong communication and business skills
- Proven problem-solving expertise
- Excellent organization and multi-tasking abilities
- Ability to quickly learn new systems and procedures
- Exceptional customer service and contact management skills
- Positive attitude, highly motivated, ability to work independently in a team environment

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative: 1 year (required)

Work Location: Hybrid remote in Toronto, ON M5C 2V6

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