Service Manager

5 months ago


Barrie, Canada Mercer Equipment Inc. Full time

Duties
- Oversee the daily operations of the service department
- Manage a team of mechanics and technicians
- Ensure efficient and timely completion of all repairs and maintenance
- Schedule appointments and allocate resources effectively
- Provide exceptional customer service and address customer concerns
- Maintain accurate records of service transactions and inventory
- Collaborate with other departments to optimize overall customer experience

Experience
- Previous experience in a similar role, preferably in an lawn and garden equipment dealership setting
- Strong mechanical knowledge and understanding of repair processes
- Proven leadership skills and ability to effectively manage a team
- Excellent customer service skills with the ability to handle customer complaints or issues
- Proficient in cash handling procedures and financial management
- Familiarity with quickbooks is an asset

As a Service Manager, you will play a crucial role in ensuring the smooth operation of our service department. Your expertise in small engine repair, leadership skills, and commitment to customer satisfaction will contribute to the overall success of our dealership. Join our team and take your career to new heights

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, and qualifications required.

Pay: $50,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Barrie, ON L4M 5N4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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