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Automotive Service Advisor
2 weeks ago
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Manage large amounts of incoming calls
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Identify and assess customers’ needs to achieve satisfaction
*
Build sustainable relationships and trust with customer accounts through open and interactive communication
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Provide accurate, valid and complete information by using the right methods/tools
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Meet personal/customer service team sales targets and call handling quotas
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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Keep records of customer interactions, process customer accounts and file documents
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Follow communication procedures, guidelines and policies
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Take the extra mile to engage customers
**Job Types**: Full-time, Permanent
**Salary**: $18.00-$20.00 per hour
**Benefits**:
- Extended health care
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
Supplemental pay types:
- Bonus pay
- Overtime pay
COVID-19 considerations:
Customers are required to wear masks, employees are required to wear masks, hand sanitizer and wipes are provided. Safety barriers are in place.
**Experience**:
- service advisor: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person
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