Automotive Service Manager

5 months ago

Barrie, Canada MOFFATT'S MAZDA Full time

**MOFFATT’S MAZDA** of **Barrie, Ontario** is looking for a full-time **Service Manager **to join their management team in Barrie.

**Service Manager Salary $100,000 to $150,000 based on qualifications.**

**Reports to: Upper Management**

**Summary**:

- The Service Manager is responsible for overseeing and managing all service department operations to ensure both customer safety and satisfaction, as well as overall departmental success. A key priority for a Service Manager is to instill brand/dealership loyalty and ensure a positive customer experience.
- The Service Manager has excellent communication skills and is able to listen and discern as well as manage the entire Service process. The Manager focuses on the big-picture without missing any of the details and delivers consistent positive results. They set an example as an expert in their field setting a high standard of service for all aspects of the customer experience.
- A Service Manager upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Service Manager fosters positive relationships with personnel in all areas of the dealership.

**The Details**:
**Be effective in project management in the Service Department**
- Oversee all aspects of dealership service department, including operational performance, operational & maintenance costs, safety of operation, plus compliance with applicable laws and regulations
- Directs procurement of all types of company-owned-and-operated automotive equipment, materials, supplies, and also parts required to maintain automotive equipment, garages, and storage facilities.
- Assist in problem solving, and diagnosing vehicle problems.
- Order and maintain service tools as necessary.
- Oversee administration of warranty claims.
- Oversee hiring, training, supervising, and coaching of service department employees.
- Set schedules and assign tasks to service department employees.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.

**Be an excellent collaborator**
- Work with upper management to make service department personnel decisions.
- Maintain good working relationship with factory/factories.
- Maintain effective employee relations.
- Attend manager meetings as required.

**Commit to the Dealership Brand**
- Complete the required training offered by the dealership.
- Stay up-to-date on all training programs.
- Possess a strong product knowledge.
- Possess a strong aptitude of technical/mechanical repairs.
- Be knowledgeable about new features and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a professional appearance.

**Develop and maintain full knowledge about the Industry**

Keep up to date with products, accessories, prices, and key features of major competitors.

**Specific Skills**
- Strong aptitude for technical/mechanical repairs.
- Strong product knowledge.
- Excellent time management skills.
- Excellent customer service skills.
- Effective written communication skills.
- Excellent interpersonal skills with an engaging and upbeat attitude.
- Excellent verbal communication.
- Organized and an attention to detail with the ability to document customer needs.
- Ability to work in a team environment to achieve common goals.
- Flexible and open to change; initiative to take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult or complex problems.
- Results-oriented and accountable for all aspects of the department.
- Able to operate manual and automatic transmissions.
- Basic computer skills and knowledge of Microsoft Office

**Education & Experience**
- College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
- Strong product knowledge.
- Strong aptitude of technical/mechanical repairs.
- Valid Ontario Driver’s License
- Ideally two (2) years minimum as a Service Manager.
- One (1) year Brand product experience.
- Dealership experience preferred.

**MOFFATT’S MAZDA OFFERS**:

- Company demo or car allowance
- Group Benefit Program
- Positive team atmosphere

Moffatt’s Mazda is a busy, family-owned automotive dealership serving Barrie and surrounding area. We thank all applicants for their interest, however, only those selected for an interview will be contacted for this position.

261 Mapleview Drive West, Barrie, Ontario L4N 9E8

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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