Service Manager

3 weeks ago

Barrie, Canada Cineplex Full time

Work location:

Barrie The Rec Room

City:

Barrie

What you will do:

The Service Manager (SM) shall work to ensure policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their location. Responsibilities shall include the protection of Company assets, people, inventory and facilities, as well as the planning, evaluation and monitoring of operations, merchandise and financial areas within multiple departments to maximize sales and profitability. The SM will support directly with the locations accountability for the guest experience and profit and loss performance of the venue against budget.

The Service Manager is expected to professionally execute all company programs, supporting the operation of the business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality and service consistently high. It is important for the Service Manager to have both a vision and the ability to maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of the Supervisor and Hourly compliment by providing coaching and feedback. 

Responsibilities will include, but are not limited to, the following:

Responsible for establishing and maintaining excellent guest service and providing an exceptional guest experience across all departments in the venue.Responsible for maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and retail operation.Ensure that the facility consistently meets legislative cleanliness and safety standards; this includes regular monitoring of the restaurant, gaming floor, redemption, mezzanine gaming areas, and restrooms.Responsible for completing daily, weekly, monthly checklists and ensuring inspections are up to date according to internal and external (regulatory bodies) requirements.Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.Responsible for executing Groups & Events within venue, providing exceptional guest service.Understand and effectively follow all Rec Room values, policies and procedures.Protect and enhance the brand.Practice and role model Company culture.Recruit, interview, train and coach venue management, and proactively plan for succession.Attend regular meetings with AGM, Senior Service Manager, and designated Service Managers to provide feedback, set goals and evaluate performance.Delivering employee training and execute development strategies for area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, and Groups & Events).Understand and implement appropriate disciplinary action for performance and behavioural management.Evaluate and take action to improve departmental turnover and increase employee morale by creating a supportive employee centered environment.Plan, evaluate and monitor operations in guest facing areas to maximize sales and profitability through the efficient execution of Company programs and the maintenance of Company standards.Drive sales through professional execution, managing staffing and operational plans to ensure profitability.Manage the inventory and shrinkage of all designated departments by ensuring all inventory counts (weekly, monthly & year-end) are accurately completed on time, and actioned when variances exceed budgeted amounts.Execute all company programs and service standards on an ongoing basis and provide feedback to the Senior Service Manager to improve the Guest service experience.Ensure all Players and department cashiers adhere to all cash handling policies and procedures.Share Best Practices across departments to increase performance levels and guest satisfaction. Manage the inventory and shrinkage of all designated departments.Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.Ensure fair and equitable discipline, in compliance with discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.Investigate and action the causes of staff concerns in a timely manner to ensure we maintain a positive work environment.Ensure all Player and departmental scheduling requests are addressed and communicated in a timely manner.Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.Follow all provincial Health, Food Safety and Liquor service legislative requirements.Other duties as assigned.

Qualifications

1-3 years of experience managing a high volume restaurant or venue with the primary focus being on guest service excellence.Post-Secondary education, in business and/or hospitality preferred.Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.Experience in all aspects of customer service and people management.Demonstrated ability to lead a team during high volume business periods in multiple departments.Strong working knowledge of restaurant industry principles, methods, practices, and techniques.Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.Strong conflict resolution, negotiation, and objection handling skills.Ability to respond quickly in a dynamic and changing environment.Highly flexible, with strong interpersonal skills that allow one to work effectively in a diverse working environment.Proven experience in training, coaching, and mentoring supervisors and employees.Ability to build and maintain lasting relationships with corporate departments, key business partners, employees, and guests.Ability to effectively communicate both verbally and in writing.Ability to coordinate and organize meetings, exhibits, and other events.Proficient with Microsoft Office Suite.Required to work flexible hours inclusive of evenings and weekends.Provincially applicable sell, sale, and handling of alcohol certificate.

Working Conditions:

Some travel may be required.Ability to attend and conduct presentations.Standing for extended periods of time.Exposure to hot grill or oven with temperatures as high as 350-500F.Exposure to walk-in refrigerator with temperatures as low as 40ºF.Exposure to walk-in freezer with temperatures as low as 0ºF.Manual dexterity required to use desktop computer and peripherals.Extended hours as required

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. 

Accessibility

While we appreciate all interest, only those candidates selected for an interview will be contacted.

  • Automotive Service Advisor

    3 weeks ago

    Barrie, Canada Midas Auto Service Experts Full time

    * Manage large amounts of incoming calls * Identify and assess customers’ needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/customer service team sales targets and call...

  • Automotive Service Advisor

    2 weeks ago

    Barrie, Canada Midas Auto Service Experts Full time

    * Manage large amounts of incoming calls * Identify and assess customers’ needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/customer service team sales targets and call...

  • Automotive Service Advisor

    1 week ago

    Barrie, Ontario, Canada Midas Auto Service Experts Full time

    Manage large amounts of incoming callsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling...

  • Service Manager

    2 weeks ago

    Barrie, Canada Cineplex Full time

    Work location: Barrie The Rec Room City: Barrie What you will do: The Service Manager (SM) shall work to ensure policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their location. Responsibilities shall include the protection of Company assets, people, inventory and facilities, as well as the...

  • Service Manager

    1 week ago

    Barrie, Ontario, Canada Napoleon Home Comfort Full time

    Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers' home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.The warmth and...

  • Service Manager

    1 week ago

    Barrie, Canada Drake International Full time

    Are you a Field Service Technician Manager looking for the step in your career? Are you a high energy individual who wants to join a company that has been consistently growing? Our client, a leading equipment rental company providing quality heavy equipment rentals, sales, parts, and service to customers across Canada and around the world. They are looking...

  • Service Manager

    1 week ago

    Barrie, Canada Drake International Full time

    Are you a Field Service Technician Manager looking for the step in your career? Are you a high energy individual who wants to join a company that has been consistently growing? Our client, a leading equipment rental company providing quality heavy equipment rentals, sales, parts, and service to customers across Canada and around the world. They are looking...

  • Service Manager

    1 week ago

    Barrie, Canada Drake International Full time

    Are you a Field Service Technician Manager looking for the step in your career? Are you a high energy individual who wants to join a company that has been consistently growing? Our client, a leading equipment rental company providing quality heavy equipment rentals, sales, parts, and service to customers across Canada and around the world. They are looking...

  • Service Manager

    1 week ago

    Barrie, Canada Drake International Full time

    Are you a Field Service Technician Manager looking for the step in your career? Are you a high energy individual who wants to join a company that has been consistently growing? Our client, a leading equipment rental company providing quality heavy equipment rentals, sales, parts, and service to customers across Canada and around the world. They are looking...

  • Service Manager

    1 week ago

    barrie, Canada Drake International Full time

    Are you a Field Service Technician Manager looking for the step in your career? Are you a high energy individual who wants to join a company that has been consistently growing? Our client, a leading equipment rental company providing quality heavy equipment rentals, sales, parts, and service to customers across Canada and around the world. They are looking...

  • Service Manager

    2 months ago

    Barrie, Canada Cintas Full time

    **Requisition Number**: 134116 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on...

  • Service Manager

    2 days ago

    Barrie, Canada Mercer Equipment Inc. Full time

    Duties - Oversee the daily operations of the service department - Manage a team of mechanics and technicians - Ensure efficient and timely completion of all repairs and maintenance - Schedule appointments and allocate resources effectively - Provide exceptional customer service and address customer concerns - Maintain accurate records of service transactions...

  • Service Manager

    2 months ago

    Barrie, Canada Battlefield Div of Toromont Ind Ltd Full time

    Battlefield Equipment Rentals (a division of Toromont Industries Ltd.), one of Canada’s premiere construction rental companies has an immediate opening for a Service Manager, working out of our Barrie location. This location is a constantly busy, quickly growing facility that operates with a goal-oriented and customer-driven team. As the Service Manager...

  • Service Manager

    1 week ago

    Barrie, Canada Drake International Full time

    Are you a Field Service Technician Manager looking for the step in your career? Are you a high energy individual who wants to join a company that has been consistently growing? Our client, a leading equipment rental company providing quality heavy equipment rentals, sales, parts, and service to cus

  • Developmental Service Worker

    7 days ago

    Barrie, Canada Oakdale Child and Family Service Inc. Full time

    Oakdale Child and Family Services is currently hiring for a Child Youth Worker (CYW) and Developmental Service Worker (DSW) for our clients (Ages 12-35) located in Barrie, Ontario for various Shifts, both Full-Time and Part-Time. - Provide one on one and group support to clients through daily living support, day program participation, and community...

  • Automotive Service Manager

    3 days ago

    Barrie, Canada MOFFATT'S MAZDA Full time

    **MOFFATT’S MAZDA** of **Barrie, Ontario** is looking for a full-time **Service Manager **to join their management team in Barrie. **Service Manager Salary $100,000 to $150,000 based on qualifications.** **Reports to: Upper Management** **Summary**: - The Service Manager is responsible for overseeing and managing all service department operations to...

  • Managed Service Coordinator

    1 week ago

    Barrie, Ontario, Canada Cintas Full time

    Select how often (in days) to receive an alert: Title: Service Manager Location: Barrie, ON, CA, L4N 9B4 Requisition Number :Job Description Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by...

  • Guest Services Manager

    3 weeks ago

    Barrie, Canada Horseshoe Resort Full time

    **POSITION**: Guest Services Manager **DEPARTMENT**: Guest Services **REPORTS TO**: Director of Recreation **STATUS OF POSITION**: Salaried **WHO WE ARE**: At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals...

  • Service Manager

    2 weeks ago

    Barrie, Canada Integris Student Living Full time

    **1.** **Position Summary and Job Magnitude** The Service Manager role is responsible for but not limited to, supervising the daily duties of other facilities staff and vendors on the property, but also ensuring that all facilities and properties are well kept. They will be responsible for developing, implementing and recording all work orders on the...

  • Financial Services Manager

    1 week ago

    Barrie, Ontario, Canada MOFFATT'S MAZDA Full time

    FINANCIAL SERVICES MANAGER - Automotive Dealership - BarrieMoffatt's Mazda of Barrie, Ontario is currently looking for an experienced Full Time Financial Services Manager to join their Dynamic Team in Barrie, OntarioReports to: General ManagerSummaryThe Financial Services Manager sells new and used car buyers financing and insurance programs, aftermarket...