Client Services Manager

3 days ago

Barrie, Canada Moore Packaging Full time

**Job Overview**

The Client Services Manager plays an integral role in serving customers and providing support to our Service, Admin, Sales and Operations teams. This highly motivated, enthusiastic individual is responsible for managing a team whose mandate is to provide dependable and responsive service to our valued clients.

This role involves training, developing, coaching, problem solving, engaging, measuring, and actively managing the Client Services team. The Client Services Manager will execute the above duties while maintaining an active role in the day-to-day operations of the department. The Client Services Manager will participate in strategic initiatives to support the company’s continuous profit model while delivering on its value statement to provide an exceptional customer experience.

**Qualifications/ Competencies**
- Results and performance driven. Demonstrate and exemplify Moore Packaging’s Core Values.
- Ability to motivate and inspire staff to meet and exceed personal and team goals as well as the goals and objectives of the company.
- Ability to coordinate a high level of activity under a variety of conditions and constraints; demonstrate professionalism and maintain composure in doing so.
- Ability to effectively manage projects and complete them in a timely, accurate and cost-effective manner.
- Ability to effectively conduct root cause/failure analysis and related investigations and then develop and lead corrective action implementation process.
- Familiarity with a formal Quality Management System such as ISO is an asset.
- Exhibit a sense of urgency and willingness to adapt to change.
- Able to communicate effectively with others, both written and verbal. Can pivot communication and interpersonal style to engage and influence a variety of internal and external stakeholders.
- Excellent organizational, time management, problem solving and conflict resolution skills.
- Advanced understanding of ERP system software and Microsoft Office suite.
- Demonstrate a customer-oriented mindset but also operate with the company’s best interests in mind

**General/Daily Duties**

**Active Management**
- Actively assign work and give clear expectations.
- Exhibit a problem-solving mentality
- Follow up on previous assignments and check attainment.
- Collect and analyze performance data, produce reports, identify variances, collaborate to problem solve to achieve requirements.
- Address performance concerns as they arise and provide active coaching to resolve and improve. Conduct formal performance appraisals.
- Identify and implement new strategies, processes and procedures that are aligned with company objectives.

**Training**
- Develop and lead training on specific topics or best practices to enhance team knowledge and performance.
- Provide instruction and training on operating systems and daily guidance on responsibilities.
- Actively work with employees to improve skills - watch, demonstrate, instruct.
- Identify gaps in training offering and implement new tools and resources as needed.

**Administration**
- Coordinate with Human Resources on all aspects of recruitment for your team.
- Liaison with Sales and Production, involve CSRs where required to effectively respond to customer’s needs. Collaborate with all departments, provide support as needed.
- Oversee execution of tasks by the CSRs and Estimators to ensure all transactions are processed in an accurate and timely manner. Provide support and backup where needed.
- Monitor Project Manager daily - address variances.
- Participate in PreFlight/Debrief meetings for high risk / high value items.
- When customer issues arise, support the CSRs with coaching and guidance and provide issue remediation strategies; serve as escalated point of contact where required.
- Other duties as required.

**Experience**
- Minimum 5 years proven experience in a client services or customer service management role.
- Experience in manufacturing, preferably paper packaging or similar sector is preferred.
- Proficiency in English is required.

**Education**
- Post-secondary diploma or degree in business related field of study.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Barrie, ON L4N 2L4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 5 years (preferred)

**Language**:

- English (required)

Work Location: In person

  • Client (Clinical) Services Supervisor

    5 months ago

    Barrie, Canada Kinark Child & Family Services Full time

    **Job Description**: Reporting to the Clinical Services Manager, the Client Services Supervisor will be responsible for providing clinical, and quality improvement support as well as implementation of agency policies, procedures and initiatives to programs in Simcoe region. The Client Services Supervisor will be a member of the Simcoe management team. Our...

  • Part-time Client and Ht Services

    2 weeks ago

    Barrie, Canada Victim Services of Simcoe County Full time

    **Job Posting - Client and HT Services** The 40 hours/week required of this position are flexible including daytime, occasional evenings, weekends, and on call as required. This position is not a 9-5 job but generally this position works Monday to Friday 9-5. Services are available to clients in English and French, 24/7. This is not a remote position. This...

  • Manager, Client Services

    5 months ago

    Barrie, Canada Sephora Full time

    **Job ID**: 232191 **Store Name/Number**: ON-Georgian (0594) **Address**: 509 Bayfield St., Barrie, ON L4M 4Z8, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services,...

  • Manager, Client Services

    5 months ago

    Barrie, Canada Sephora Full time

    **Job ID**: 241837 **Store Name/Number**: ON-Park Place Barrie (1558) **Address**: 24 North Village Way Unit 1, Barrie, ON L4N 6PS, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and...

  • Client Service Liaison

    3 weeks ago

    Barrie, Ontario, Canada beBee Professionals Full time

    Job Title: Client Relations CoordinatorJob Summary: We are seeking a highly skilled Client Relations Coordinator to provide exceptional customer service to our clients and manage client relationships.Key Responsibilities:Provide excellent customer service to clientsManage client relationships and ensure client needs are metDevelop and maintain strong...

  • Manager Client Services Ii

    5 months ago

    Barrie, Canada TD Bank Full time

    **Work Location**: Barrie, Ontario, Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: **This role is responsible for leading a team of highly skilled support staff with diverse capabilities conducting day-to-day operations of a fast-paced branch ensuring a positive working environment, change management, consistent process...

  • Client Service Representative

    2 weeks ago

    Barrie, Ontario, Canada hearinglife_Canada Full time

    About the RoleWe are seeking a highly skilled Client Service Administrator to join our team at HearingLife Canada. As a key member of our team, you will be responsible for providing exceptional customer service, managing clinic operations, and ensuring a smooth client experience.Key ResponsibilitiesCustomer Service: Serve as the first point of contact for...

  • Client Service Coordinator

    5 months ago

    Barrie, Canada Bayshore HealthCare Full time

    **About Bayshore**: Bayshore is looking for a Client Service Coordinator to join our amazing team in Midland. This important customer service role in Office is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, then a...

  • Client Service Coordinator

    5 months ago

    Barrie, Canada Bayshore HealthCare Full time

    **About Bayshore**: Bayshore is looking for a Client Service Coordinator to join our amazing team in Midland. This important customer service role in Office is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, then a...

  • Client Service Coordinator

    5 months ago

    Barrie, Canada Bayshore HealthCare Full time

    **About Bayshore**: Bayshore is looking for a Client Service Coordinator to join our amazing team in Midland. This important customer service role in Office is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, then a...

  • Client Service Representative

    5 months ago

    Barrie, Canada GroupHEALTH Benefit Solutions Full time

    **WHO ARE WE?** The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies. GroupHEALTH holds substantial controlling interest of the above companies and is a...

  • Client Service Administrator

    3 months ago

    Barrie, Canada Hearinglife Ltd. Full time

    HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to "do what is best for the client" while increasing awareness of the effects of hearing loss and...

  • Client Service Representative

    5 months ago

    Barrie, Canada GroupHEALTH Benefit Solutions Full time

    **WHO ARE WE?** The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies. GroupHEALTH holds substantial controlling interest of the above companies and is a...

  • Client Services Representative

    5 months ago

    Barrie, Canada Allandale Veterinary Hospital Full time

    Allandale Veterinary Hospital is searching for a caring, compassionate, highly organized animal lover who would like to join a fast-paced, highly skilled team of veterinary professional. This is an exciting opportunity for someone who understands the importance of exceptional client/patient experience and who would like to make a real difference. Does this...

  • Client Service Representative

    2 months ago

    Barrie, Ontario, Canada CIBC Full time

    About CIBCCIBC is a leading financial institution that values its clients and employees. We strive to create a workplace that is inclusive and accessible to all. Our goal is to provide a career, not just a paycheck.What We OfferWe offer a competitive salary, performance-based pay, banking benefits, access to a social benefits program*, a defined benefit...

  • Client Service Representative

    2 months ago

    Barrie, Ontario, Canada CIBC Full time

    About CIBCCIBC is a leading financial institution that values its clients and employees. We strive to create a workplace that is inclusive and accessible to all. Our goal is to provide a career, not just a paycheck.What We OfferWe offer a competitive salary, performance-based pay, banking benefits, access to a social benefits program*, a defined benefit...

  • Client Services Representative

    5 months ago

    Barrie, Canada Allandale Veterinary Hospital Full time

    Allandale Veterinary Hospital is searching for a caring, compassionate, highly organized animal lover who would like to join a fast-paced, highly skilled team of veterinary professional. This is an exciting opportunity for someone who understands the importance of exceptional client/patient experience and who would like to make a real difference. Does this...

  • Client Service Administrator

    5 months ago

    Barrie, Canada Jones DesLauriers Blevins Full time

    Benefit from joining our team! We are growing and looking for a Client Service Administrator in our Barrie office. **Role Responsibilities**: This role is administrative and customer focused to specific clients. This role provides support and back up to the Third-Party Benefits Administrators. **LOA Process Administration** - Produce Benefit Payment...

  • Client Services Representative

    5 months ago

    Barrie, Canada Ethos Veterinary Health Full time

    Allandale Veterinary Hospital is searching for a caring, compassionate, highly organized animal lover who would like to join a fast-paced, highly skilled team of veterinary professionals. This is an exciting opportunity for someone who understands the importance of exceptional client/patient experience and who would like to make a real difference. Does this...

  • Client Service Representative

    5 months ago

    Barrie, Canada Moore Packaging Full time

    _About Moore Packaging:_ We are not your standard packaging company. We strive to be different. To do the unthinkable. And to dream up packaging solutions that will continue to amaze and astound. We are innovators. Collaborators. Problem Solvers. But it goes beyond that: We are passionate about the people behind the package. Our space is a safe, inclusive...