Guest Service Manager

6 months ago

Waterloo, Canada The Pickle Barrel Full time

**The Pickle Barrel is looking for a Guest Service Manager at our Waterloo location (550 King St N Unit C17, Waterloo, ON N2L 5W6)**

The Pickle Barrel began with a mission. We believed that amazing dining experiences didn’t need to be elitist, so we began a restaurant that combined ‘quality’ with ‘incredible value’. Today we have restaurants all across the Greater Toronto Area, with a menu that offers over 200 items brought to you by over 1,000 employees
- with no shortcuts. We promise to put real fresh food on the table every time

We are looking for individuals that are passionate about food, hospitality, and providing their Guests with a Perfect Dining Experience to join our Pickle Barrel family

**What you will do in this role**:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and maintain a balanced cash drawer
- Handle phone calls and direct them to the appropriate department or individual
- Maintain a clean and organized front desk area

**What we are looking for**:

- Previous experience in guest services or hospitality preferred
- Bilingual or multilingual skills are a plus
- Knowledge of hotel operations and procedures is desirable
- Excellent communication skills, both verbal and written
- Strong customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and diplomacy
- Proficient in using phone systems and other office equipment
- Detail-oriented with good organizational skills
- Ability to work well in a team environment as well as independently
- Flexibility to work various shifts, including weekends and holidays

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**What’s in it for you**:

- 20% employee discount dining card valid at participating Recipe brands
- Flexible scheduling
- Chance to be part of an energetic and dynamic team
- Competitive wages
- Fun working environment founded on respect
- Growth and development opportunities within the restaurant
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Waterloo, ON N2L 5W6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 2 years (required)
- Leadership: 1 year (preferred)

Work Location: In person

  • Guest Services Manager

    6 months ago

    Waterloo, Canada Williams Fresh Café Full time

    **Job Title: Guest Services Manager - Events & Marketing Specialist** **Company**: Milestones Restaurants **Location**: GUELPH, ON **About Us**: Milestones Restaurants is a leading Canadian chain renowned for its commitment to delivering exceptional dining experiences in an upscale casual setting. With a passion for culinary innovation and warm...

  • Guest Service Manager

    6 months ago

    Waterloo, Canada Wildcraft Grill & Long Bar Full time

    **TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**: Do you love hospitality, but prefer to work only during the daytime? Well, HERE is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of daily opening procedures & lunch service. With new locations on the horizon, Charcoal Group is growing and seeking the best and...

  • Guest Service Manager

    7 months ago

    Waterloo, Canada Beertown Public House Full time

    Do you love hospitality, but prefer to work only during the daytime? Well, HERE is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of daily opening procedures & lunch service. With new locations on the horizon, Charcoal Group is growing and seeking the best and brightest Hospitality and Culinary minds to join our team of proven...

  • Guest Service Manager

    3 months ago

    Waterloo, Canada The Bauer Kitchen Full time

    **TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**: Do you love hospitality, but prefer to work only during the daytime? Well, HERE is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of daily opening procedures & lunch service. With new locations on the horizon, Charcoal Group is growing and seeking the best and...

  • Guest Service Manager

    2 months ago

    Waterloo, Canada Beertown Public House Full time

    **TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**: Do you love hospitality, but prefer to work only during the daytime? Well, HERE is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of daily opening procedures & lunch service. With new locations on the horizon, Charcoal Group is growing and seeking the best and...

  • Guest Service Manager

    3 months ago

    Waterloo, Canada Sole Restaurant Full time

    **TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**: Do you love hospitality, but prefer to work only during the daytime? Well, THIS is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of weekday opening procedures & lunch service. **Yes, that means working Monday to Friday in a restaurant!** With new locations on...

  • Guest Services Agent

    6 months ago

    Waterloo, Canada Marriott International, Inc Full time

    **Job Number** 23148343 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late check-out...

  • Guest Services Agent

    6 months ago

    Waterloo, Canada Marriott International Full time

    **Job Number** 23148343 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Services Agent

    7 months ago

    Waterloo, Canada Marriott International, Inc Full time

    **Additional Information** Valid Ontario G Class Driver's License **Job Number** 23207247 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Guest Services Agent

    6 months ago

    Waterloo, Canada Marriott International, Inc Full time

    **Additional Information** Valid Ontario G Class Drivers License Required **Job Number** 24104745 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process...

  • Guest Services Agent

    6 months ago

    Waterloo, Canada Marriott International, Inc Full time

    **Additional Information** Valid Ontario G or G2 class Driver's License required **Job Number** 24053607 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Services Agent

    6 months ago

    Waterloo, Canada Marriott International, Inc Full time

    **Job Number** 24091760 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service Agent

    4 months ago

    Waterloo, Canada Courtyard Marriott Waterloo St. Jacobs Full time

    **Company description** By joining the Courtyard Marriott Waterloo St. Jacobs you will be also be joining the Palm-holdings Family. Our Core Values are: We are United. An extended family working together to strive for excellence and leverage individual strength for a united outcome. We celebrate individuality, diversity and our differences We are Bold We...

  • Guest Services Supervisor

    6 months ago

    Waterloo, Canada Conestoga Mall - Primaris REIT Full time

    **Supervisor, Guest Services**: Primaris REIT is currently hiring a dedicated and enthusiastic Supervisor Guest Services to join our team at our Conestoga Mall in Waterloo, ON. If you have a friendly, customer focused attitude and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you! As the Supervisor, Guest Services you...

  • Evening Manager

    7 months ago

    Waterloo, Canada Milestones Waterloo Full time

    MGE (Manager of Guest Experience) Our Milestones' team is rapidly growing and we're looking for a manager to join our location in Waterloo! The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service...

  • Guest Service Manager

    6 months ago

    Waterloo, Canada The Pickle Barrel Full time

    '''Duties''' - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with reservations and room assignments - Maintain accurate...

  • Guest Service Coordinator

    6 months ago

    Waterloo, Canada The Waters - An Urban Spa Retreat Full time

    The Waters - An Urban Spa Retreat, Kitchener-Waterloo's Top Rated Day Spa, is looking to add a Part-Time Guest Service Coordinator to the Spa Team. Shift opportunities include a mix of daytime, evening and Saturday hours. - **Responsibilities Include**:_ guest care, booking of appointments, handling guest calls and confirmations, clerical duties, re-stocking...

  • Guest Service Coordinator

    6 months ago

    Waterloo, Canada The Waters - An Urban Spa Retreat Full time

    The Waters - An Urban Spa Retreat, Kitchener-Waterloo's Top Rated Day Spa, is looking to add a Part-Time Guest Service Coordinator to the Spa Team. Shift opportunities include a mix of daytime, evening and Saturday hours. - **Responsibilities Include**:_ guest care, booking of appointments, handling guest calls and confirmations, clerical duties, re-stocking...

  • Guest Service Coordinator

    6 months ago

    Waterloo, Canada The Waters - An Urban Spa Retreat Full time

    The Waters - An Urban Spa Retreat, Kitchener-Waterloo's Top Rated Day Spa, is looking to add a Part-Time Guest Service Coordinator to the Spa Team. Shift opportunities include a mix of daytime, evening and Saturday hours. - **Responsibilities Include**:_ guest care, booking of appointments, handling guest calls and confirmations, clerical duties, re-stocking...

  • Guest Service Coordinator

    3 months ago

    Waterloo, Canada The Waters - An Urban Spa Retreat Full time

    The Waters - An Urban Spa Retreat, Kitchener-Waterloo's Top Rated Day Spa, is looking to add a Part-Time/Full-Time Guest Service Coordinator to the Spa Team. Shift opportunities include a majority of day-time hours with the occasional evening shift. Rotating Saturday availability required. - **Responsibilities Include**:_ guest care, booking of appointments,...