Guest Service Manager

3 months ago


Waterloo, Canada Sole Restaurant Full time

**TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**:
Do you love hospitality, but prefer to work only during the daytime? Well, THIS is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of weekday opening procedures & lunch service. **Yes, that means working Monday to Friday in a restaurant**

With new locations on the horizon, Charcoal Group is growing and seeking the best and brightest Hospitality and Culinary minds to join our team of proven pros. We believe our success is driven by working alongside Leaders who are continually growing and driving to push themselves, their team and our business forward.

Our goal is to foster a work experience that provides our Chefs & Managers with:

- Pride in their role and the company they work for
- Personal & professional respect from all stakeholders
- Ongoing learning & career development with a clear path for growth
- An independent atmosphere that welcomes everyone’s ideas & initiatives
- Competitive remuneration (plus benefits & earned bonuses)
- Meaningful relationships and mentorships
- Possibilities for personal & professional growth
- all while having good time

If you
- know that ‘real’ people work nights & weekends,
- believe that successful people don’t know more, they do more,
- feel the restaurant operates at it’s best when you’re there,
- take the bull by the horns,
- work hard to succeed hard,
- aspire to achieve greatness in your career,

success is here for you to work towards.

**About the Guest Service Manager Role**:

- Full-time salaried, entry level hospitality management position
- Responsible to oversee daily opening procedures ensuring each day is set for success
- Operate weekday lunch shifts with excellence, focusing on increasing in lunch sales week over week, year over year.
- Oversee the Front of House team fulfilling steps of service and all side-work both before & after service.
- Assist Guests & handle any concerns during the shift with Hospitality from the Heart.
- Hire, train, mentor and schedule the Host team
- Monitor daily cleanliness of restaurant, attacking any cleaning & repair concerns with urgency
- Manage reservation book including facilitating the planning & set up of large group events
- Assist in managing costs related to service - Front of House Labour, Uniform Inventory, Paper Goods/Office Supplies (to name a few)

**Guest Service Manager Earnings & Perks**:

- $48,000 - $50,000 annual salary
- Bonus Incentive ($6000 annually, paid quarterly as earned)
- Comprehensive Management Benefits & Life Insurance Plan - enrolled on day 1
- Paid Vacation Time
- Daily Management Meals
- Charcoal Group Dining Discount
- Comprehensive initial & ongoing training provided
- Career growth & ongoing development opportunities
- Positive, supportive & inclusive team culture

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$52,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Full Service Restaurant Management or Supervisory: 1 year (required)

**Language**:

- fluent English (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person


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