Guest Service Manager

2 months ago


Waterloo, Canada Beertown Public House Full time

**TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**:
Do you love hospitality, but prefer to work only during the daytime? Well, HERE is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of daily opening procedures & lunch service.

With new locations on the horizon, Charcoal Group is growing and seeking the best and brightest Hospitality and Culinary minds to join our team of proven pros. We believe our success is driven by working alongside Leaders who are continually growing and driving to push themselves, their team and our business forward.

Our goal is to foster a work experience that provides our Chefs & Managers with:

- Pride in their role and the company they work for
- Personal & professional respect from all stakeholders
- Ongoing learning & career development with a clear path for growth
- An independent atmosphere that welcomes everyone’s ideas & initiatives
- Competitive remuneration (plus benefits & earned bonuses)
- Meaningful relationships and mentorships
- Possibilities for personal & professional growth
- all while having good time

If you
- know that ‘real’ people work nights & weekends,
- believe that successful people don’t know more, they do more,
- feel the restaurant operates at it’s best when you’re there,
- take the bull by the horns,
- work hard to succeed hard,
- aspire to achieve greatness in your career,

success is here for you to earn

**About the Guest Service Manager Role**:

- Full-time, salaried, entry level hospitality management position
- Responsible to oversee daily opening procedures ensuring each day is set for success
- Operate lunch shifts with excellence, focusing on increasing in lunch sales week over week, year over year.
- Overseeing Front of House team fulfilling steps of service and all side-work both before & after service.
- Assisting Guests & handling any concerns during the shift with Hospitality from the Heart.
- Hire, train, mentor and schedule (weekly) Host team
- Monitor daily cleanliness of restaurant, attacking any cleaning & repair concerns with urgency
- Manage reservation book including facilitating the planning & set up of large group events
- Assist in managing costs related to service - Front of House Labour, Uniform Inventory, Paper Goods/Office Supplies (to name a few)

**Guest Service Manager Earnings & Perks**:

- $50,000 annual salary
- Bonus Incentive ($6000 annually, paid quarterly as earned)
- Comprehensive Management Benefits & Life Insurance Plan - enrolled on day 1
- Paid Vacation Time
- Daily Management Meals
- Charcoal Group Dining Discount
- Comprehensive initial & ongoing training provided
- Career growth & ongoing development opportunities
- Positive, supportive & inclusive team culture
- Beertown Public House is a concept of the Charcoal Group of Restaurants (an independent company of insane greatness & winner of Food Service Canada’s 2019 Independent Restauranteur of the Year Award). Learn more about Beertown and our rich hospitality history at beertown.ca & charcoalgroup.ca_

Location: 75 King Street South, Waterloo, ON N2J 1P2

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Store discount
- Vision care

Schedule:

- Day shift
- Holidays
- Night shift
- Weekends as needed

**Experience**:

- Restaurant management: 1 year (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person


  • Guest Services Manager

    6 months ago


    Waterloo, Canada Williams Fresh Café Full time

    **Job Title: Guest Services Manager - Events & Marketing Specialist** **Company**: Milestones Restaurants **Location**: GUELPH, ON **About Us**: Milestones Restaurants is a leading Canadian chain renowned for its commitment to delivering exceptional dining experiences in an upscale casual setting. With a passion for culinary innovation and warm...

  • Guest Service Manager

    6 months ago


    Waterloo, Canada Wildcraft Grill & Long Bar Full time

    **TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**: Do you love hospitality, but prefer to work only during the daytime? Well, HERE is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of daily opening procedures & lunch service. With new locations on the horizon, Charcoal Group is growing and seeking the best and...

  • Guest Service Manager

    7 months ago


    Waterloo, Canada Beertown Public House Full time

    Do you love hospitality, but prefer to work only during the daytime? Well, HERE is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of daily opening procedures & lunch service. With new locations on the horizon, Charcoal Group is growing and seeking the best and brightest Hospitality and Culinary minds to join our team of proven...

  • Guest Service Manager

    3 months ago


    Waterloo, Canada The Bauer Kitchen Full time

    **TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**: Do you love hospitality, but prefer to work only during the daytime? Well, HERE is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of daily opening procedures & lunch service. With new locations on the horizon, Charcoal Group is growing and seeking the best and...

  • Guest Service Manager

    3 months ago


    Waterloo, Canada Sole Restaurant Full time

    **TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**: Do you love hospitality, but prefer to work only during the daytime? Well, THIS is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of weekday opening procedures & lunch service. **Yes, that means working Monday to Friday in a restaurant!** With new locations on...

  • Guest Services Agent

    6 months ago


    Waterloo, Canada Marriott International, Inc Full time

    **Job Number** 23148343 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late check-out...

  • Guest Services Agent

    6 months ago


    Waterloo, Canada Marriott International Full time

    **Job Number** 23148343 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Services Agent

    7 months ago


    Waterloo, Canada Marriott International, Inc Full time

    **Additional Information** Valid Ontario G Class Driver's License **Job Number** 23207247 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Guest Services Agent

    6 months ago


    Waterloo, Canada Marriott International, Inc Full time

    **Additional Information** Valid Ontario G Class Drivers License Required **Job Number** 24104745 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process...

  • Guest Services Agent

    6 months ago


    Waterloo, Canada Marriott International, Inc Full time

    **Additional Information** Valid Ontario G or G2 class Driver's License required **Job Number** 24053607 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Services Agent

    6 months ago


    Waterloo, Canada Marriott International, Inc Full time

    **Job Number** 24091760 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service Agent

    4 months ago


    Waterloo, Canada Courtyard Marriott Waterloo St. Jacobs Full time

    **Company description** By joining the Courtyard Marriott Waterloo St. Jacobs you will be also be joining the Palm-holdings Family. Our Core Values are: We are United. An extended family working together to strive for excellence and leverage individual strength for a united outcome. We celebrate individuality, diversity and our differences We are Bold We...


  • Waterloo, Canada Conestoga Mall - Primaris REIT Full time

    **Supervisor, Guest Services**: Primaris REIT is currently hiring a dedicated and enthusiastic Supervisor Guest Services to join our team at our Conestoga Mall in Waterloo, ON. If you have a friendly, customer focused attitude and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you! As the Supervisor, Guest Services you...

  • Guest Service Manager

    6 months ago


    Waterloo, Canada The Pickle Barrel Full time

    **The Pickle Barrel is looking for a Guest Service Manager at our Waterloo location (550 King St N Unit C17, Waterloo, ON N2L 5W6)!** The Pickle Barrel began with a mission. We believed that amazing dining experiences didn’t need to be elitist, so we began a restaurant that combined ‘quality’ with ‘incredible value’. Today we have restaurants all...

  • Guest Service Manager

    6 months ago


    Waterloo, Canada The Pickle Barrel Full time

    '''Duties''' - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with reservations and room assignments - Maintain accurate...

  • Evening Manager

    7 months ago


    Waterloo, Canada Milestones Waterloo Full time

    MGE (Manager of Guest Experience) Our Milestones' team is rapidly growing and we're looking for a manager to join our location in Waterloo! The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service...


  • Waterloo, Canada The Waters - An Urban Spa Retreat Full time

    The Waters - An Urban Spa Retreat, Kitchener-Waterloo's Top Rated Day Spa, is looking to add a Part-Time Guest Service Coordinator to the Spa Team. Shift opportunities include a mix of daytime, evening and Saturday hours. - **Responsibilities Include**:_ guest care, booking of appointments, handling guest calls and confirmations, clerical duties, re-stocking...


  • Waterloo, Canada The Waters - An Urban Spa Retreat Full time

    The Waters - An Urban Spa Retreat, Kitchener-Waterloo's Top Rated Day Spa, is looking to add a Part-Time Guest Service Coordinator to the Spa Team. Shift opportunities include a mix of daytime, evening and Saturday hours. - **Responsibilities Include**:_ guest care, booking of appointments, handling guest calls and confirmations, clerical duties, re-stocking...


  • Waterloo, Canada The Waters - An Urban Spa Retreat Full time

    The Waters - An Urban Spa Retreat, Kitchener-Waterloo's Top Rated Day Spa, is looking to add a Part-Time Guest Service Coordinator to the Spa Team. Shift opportunities include a mix of daytime, evening and Saturday hours. - **Responsibilities Include**:_ guest care, booking of appointments, handling guest calls and confirmations, clerical duties, re-stocking...


  • Waterloo, Canada The Waters - An Urban Spa Retreat Full time

    The Waters - An Urban Spa Retreat, Kitchener-Waterloo's Top Rated Day Spa, is looking to add a Part-Time/Full-Time Guest Service Coordinator to the Spa Team. Shift opportunities include a majority of day-time hours with the occasional evening shift. Rotating Saturday availability required. - **Responsibilities Include**:_ guest care, booking of appointments,...