Guest Services Supervisor

6 months ago

Waterloo, Canada Conestoga Mall - Primaris REIT Full time

**Supervisor, Guest Services**:
Primaris REIT is currently hiring a dedicated and enthusiastic Supervisor Guest Services to join our team at our Conestoga Mall in Waterloo, ON. If you have a friendly, customer focused attitude and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you

As the Supervisor, Guest Services you will coordinate the delivery of outstanding customer service to all patrons and tenants of the property. This position is a multifaceted role which requires interaction with customers and tenants, coaching and supervising staff and managing specific property programs such as social media, gift cards, community clubs, contests, etc.
- Demonstrate exceptional customer service to all patrons and tenants
- Hire, orient and train all new Guest Services Representatives
- Conduct annual performance reviews and coach direct reports
- Prepare shift schedules which provide optimum levels of service
- Order and maintain Guest Services Uniforms
- Set-up new tenants on Centre’s Gift Card Program
- Prepare reports and balance Gift Card reconciliations regularly, in order to evaluate sales trends and prepare action plans where necessary
- Maintain a centralized database to log feedback from customers, retailers and staff
- Mediate and liaise between the customers and tenants when conflict arises
- Oversee Social Media platforms and assist in the execution of Marketing promotions and events at the Centre
- Manage Community and Non-Profit Bookings, ensuring all contracts and insurance requirements are submitted and accurate
- Manage and oversee stocking of all mall related information throughout the property
- Answer incoming calls on both the internal and external telephone lines
- Oversee the “lost and found”, maintenance of the “Parenting Room” and the rental and maintenance program of strollers, wheelchairs, etc.
- Authorize refunds for property vending machines upon request
- Hold regular staff meetings and provide support to other departments as requested
- Other duties as assigned

**Requirements**:

- College diploma or equivalent
- 3-5 years experience in related field, 1 year in a supervisory capacity
- Basic PC skills including MS Office Suite
- Social Media knowledge an asset
- First Aid, CPR and AED Certifications an asset
- Outstanding customer service skills
- Ability to motivate, delegate and empower your team

Join us and play a vital role in providing outstanding experiences to our valued customers and tenants. We are seeking individuals with a positive attitude, excellent communication skills, and a strong commitment to ensuring customer satisfaction.

**How to Apply**:
If you are ready to embark on a rewarding career in the exciting world of real estate, we would love to hear from you

Join our team as a Supervisor, Guest Services and contribute to creating a positive and welcoming shopping experience.

Primaris REIT is Canada's leading enclosed shopping centre-focused real estate investment trust.

We own and operate a portfolio of 11.6 million square feet of dominant enclosed shopping centres valued at approximately $3.2 billion at Primaris' share. Our vision is to champion and elevate retail for Canadians by creating an exceptional experience for our customers while maintaining a strong presence in the industry.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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