Guest Service Manager

5 days ago

Waterloo, Canada The Pickle Barrel Full time

'''Duties'''
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and maintain a balanced cash drawer
- Coordinate with other hotel departments to ensure guest satisfaction
- Handle phone calls and direct them to the appropriate department or individual
- Maintain a clean and organized front desk area

'''Requirements'''
- Previous experience in guest services or hospitality preferred
- Bilingual or multilingual skills are a plus
- Knowledge of hotel operations and procedures is desirable
- Excellent communication skills, both verbal and written
- Strong customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and diplomacy
- Proficient in using phone systems and other office equipment
- Detail-oriented with good organizational skills
- Ability to work well in a team environment as well as independently
- Flexibility to work various shifts, including weekends and holidays

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Hospitality: 2 years (required)

Ability to Commute:

- Waterloo, ON N2L 5W6 (required)

Ability to Relocate:

- Waterloo, ON N2L 5W6: Relocate before starting work (required)

Work Location: In person

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