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Registration Services and Program Administrator

1 month ago


Edmonton, Canada APEGA Full time

**APEGA Career Opportunity**:
**Registration Services & Program Administrator**:
**Full-time, Permanent**
**Location: Edmonton**
**Competition #22-37**
- Want to be part of a team that makes a difference? Come be part of the change._

Since 1920, APEGA has been regulating the practices of engineering and geoscience to serve the public interest in Alberta.

We are looking for energetic individuals who thrive in a dynamic, fast-paced, and challenging environment. You need to be committed to serving the community with integrity, accountability, and innovation, and have a desire to deliver exceptional service. If you reflect these values, have the knowledge, skills, and abilities to make a difference through your work, and are passionate about acting in the best interest of public safety - then come be a part of our diverse team

Together we can help shape the present and future practices of professional engineers and geoscientists of Alberta.

**Position Summary**:
This position prioritizes Inter Provincial Mobility Applications (IPMAs) in alignment with Bill 49: Labour Mobility Act, and works on in-depth service related tasks affecting potential and current applicants.

**Responsibilities**:

- Providing guidance on the best course of action for each potential applicant to take based on their individual circumstances and in accordance with the EGP Act, Regulation and related policies and procedures.
- Being a liaison with the other jurisdiction contacts to ensure mobility runs smoothly.
- Connecting scanned documents to applicant files.
- Maintaining open communication with the Registration, Admissions, and Exams staff to ensure they are up to date with the workload and outstanding issues.
- Fulfilling requests, completing transactions (financial and other) and forwarding requests as required, within the mandated timeframe.
- Resolving problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.

**Competencies, Skills & Attributes**:

- Professional and exceptional customer service
- Willingness to learn and troubleshoot
- High attention to detail and accuracy
- Organizational and time management skills
- Excellent communication skills; written and verbal
- Practical, analytical and innovative problem-solving skills
- Understand direction/objectives of the department and align individual objectives accordingly
- Set priorities and multi-task (answering phone calls while performing tasks) and meet time-sensitive deadlines
- Retain large amounts of information
- Communicate ideas, project and process concepts with ease and clarity, asking questions if unsure
- Proven ability to work independently with mínimal supervision and in a team setting
- Ability to adapt to changes in policy, processes and procedures
- Ability to self-motivate
- Ability to learn and adapt to new databases and programs
- Ability to work and collaborate with a diverse group of people to build and maintain strong working relationships with a high degree of demonstrated professionalism

**Qualifications**:

- Post-secondary diploma in a related field
- 2-3 years of administrative experience in a customer contact setting providing first tier inquiry support combined with experience providing rationale on processes or services in a customer oriented/professional environment
- Some exposure to environments that have legislative or regulatory authorities will be considered an asset
- Experience working with Microsoft Office and/or various databases or systems is required
- Strong communication and language skills is required

**How to Apply**:
APEGA’s Vaccination policy and protocol is currently suspended requiring agency contractors and staff to be fully vaccinated and required to show proof of vaccination. This policy and protocol may be reinstated at any time in alignment with public health measures.
- Thank you for your interest in APEGA._