Application Support Specialist- Must Have

4 days ago


Markham, Canada Dreamforce Services Inc. Full time

If this sounds like you, we are interested in hearing how you can add your talents to our growing team

**Key Responsibilities**
- Lead all efforts as it pertains to incident resolutions escalation of complex issues and provide advice on tactical and strategic solutions
- Deliver an exceptional level of Application support to all clients and internal teams
- Provide regular and proper communication to customers throughout the resolution process
- This position requires strong troubleshooting, analytic and diagnostic skills, along with solid communication skills.

**Qualifications**
- Experience in the hospitality operations is required
- Experience working with Property Management System (PMS) considered an asset
- Minimum 2 years of work experience in the hospitality industry is required
- Experience/involvement with new system implementation considered an asset
- Hotel Night Audit, Hotel Accounting and Hotel Sales and Catering knowledge and or SPA is preferred
- Hotel online marketing knowledge including Booking Engine and GDS a plus
- End user support in a help-desk environment, preferably in a call center
- After hours pager support (on rotation) and ability to do shift work
- Excellent communication/written skills, and the ability to understand technical issues and articulate industry operational/technical solutions to clients

**Desired Skills**
- Effective communication (written & verbal) and interpersonal skills
- Highly service-oriented with exceptional customer service skills
- Can-do attitude, strong time-management skills and ability to work quickly under pressure
- Strong proven experience in critical thinking, formal incident and problem management
- Ability to work independently as a self-starter, and within a team environment to brainstorm and collaborate
- High ability to multitask, remain organized and prioritize effectively under pressure

**Salary Range**

Competitive salary plus bonuses and profit sharing

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- hospitality operations: 1 year (preferred)

Work Location: In person



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