General Manager

3 months ago

North York, Canada St. Bernard's Residence Full time

St. Bernard’s Residents, located in North York, Ontario is a 44-bed retirement home dedicated to positively enriching the lives of our residents in partnership with UniversalCare, our family members, valued employees and community partners.

Our team is currently hiring for a permanent full-time General Manager. Competitive benefits are included such as health and dental benefits and paid vacation along with an opportunity to grow your career with an employer of choice.

Reporting to the Director of Senior Living, the General Manager position is a critical role with overall accountability for resident experience, operations management and performance of the home.

**As part of our team, your role as a General Manager contributes to our resident experiences in the following ways**:

- Planning, coordinating, directing and monitoring effectiveness of all operational activities of the home, ensuring those activities are aligned to the home’s strategic plan, mission and values.
- Ensures compliance with all relevant legislation including but not limited to: Ministry Acts, regulations, policies and procedures, directives and collective agreements.
- Overseeing payroll, recruitment, employee and labour relations, benefits, onboarding, occupational and non-occupational injury/illness, performance management, training, education and other people related functions.
- Establishes marketing objectives for the home and sets weekly and monthly sales targets to facilitate optimal occupancy. - Manages sales activities related to lead management, including sourcing and managing leads, responding to inquiries and conducting tours for prospective residents.
- Providing leadership and direction to ensure all aspects of a Quality and Risk Management Improvement Program are carried out in alignment with the home’s strategic plan.
- Responds promptly to address concerns of residents and family members, mediates appropriate responses to those concerns and implements action plans.
- Provides financial leadership by managing and monitoring budgets and fiscal plans. Take appropriate action where variances are identified to bring expenditures in line within the budget.
- Acts in a leadership capacity to ensure that employees provide optimal care for residents and foster positive customer service with all residents and family members in their day-to-day work.
- Maintains an organized system of records management, which includes collection, access, storage, retention and destruction of records, financials and trust accounts.
- Ensures that all required committees are properly functioning.
- Seeks opportunities and networks, effectively builds positive relations with external stakeholders and community partners, as appropriate.
- Works in accordance with the organization's Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act.
- Performs other duties as assigned.

**Qualifications**:

- Must have a minimum of three (3) years working experience in a managerial or supervisor capacity in a healthcare setting, preferably with retirement.
- Sound knowledge of the Retirement Home Act and other relevant regulations and legislation.
- Must have demonstrated supervisory and leadership abilities (e.g., people management, marketing, finance, labour relations and departmental coordination).
- Strong relationship building abilities and highly proficient planning and organizing skills.
- Must possess current CPR certification.
- Must posses excellent written and oral communication skills.
- Proficiency with Microsoft Office and other computerized documentation systems.
- All applicants must successfully pass the prescribed Vulnerable Sector check.
- Have a passion to promote person-centered care and work with the senior population.

If you are passionate about contributing to a multi-disciplinary team that is committed to making a difference to the lives of our residents than we would love to speak to you about this great opportunity.
- In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment, selection and assessment process._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call

Work Location: In person

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