General Manager
5 months ago
**About Fitness Avenue**: Founded in 2007, Fitness Avenue is a proudly Canadian company committed to providing top-tier fitness equipment and accessories. With a focus on quality and value, we maintain a well-stocked inventory across all locations and offer a wide range of products to meet various fitness needs. Our team is dedicated to helping customers achieve their fitness goals with expert guidance and support.
**Key Responsibilities**:
- **Operational Oversight**: Ensure smooth daily operations across all departments and locations, maintaining high efficiency and procedural consistency.
- **Departmental Synergy**: Foster strong inter-departmental collaboration, setting unified objectives and ensuring seamless execution of tasks.
- **Procedural Adherence & Development**: Refine and enforce SOPs, promote continuous process improvement, and ensure strict compliance.
- **Performance Monitoring & Accountability**: Regularly evaluate department performance, instilling a culture of accountability and ongoing enhancement.
- **Role Review & Restructuring**: Continually adapt and refine roles to meet the changing needs of the business.
- **Issue Resolution & Mediation**: Manage inter-departmental conflicts to maintain a cooperative work environment.
- **Training & Development**: Lead employee development programs to enhance skills and support career advancement.
- **Vendor Negotiation**: Strategically negotiate with vendors to optimize cost effectiveness and value.
- **Employee Leadership & Strategic HR Management**: Lead strategic HR planning to support the overall business strategy. Oversee the development of HR initiatives and systems, provide counsel on policy and operations, and direct the HR team in delivering HR services.
- **Legal & Compliance Oversight**: Guarantee compliance with all legal requirements and operational standards.
- **Equipment & Infrastructure Management**: Oversee the maintenance of essential infrastructure to ensure operational continuity.
- **Strategic Growth & Planning**: Collaborate with senior management to define and pursue strategic business goals.
- **Financial Oversight**: Manage budgets to maximize financial efficiency and effectiveness.
- **Customer Relations**: Enhance the customer service experience to ensure client satisfaction.
- **Market Analysis**: Monitor market trends to keep Fitness Avenue competitive and adaptive.
**Qualifications**:
- **Required**: Bachelor’s degree in Business Administration, Management, or a related field.
- **Experience**: Proven track record managing mid-sized e-commerce operations and multiple business locations, with a strong emphasis on process optimization and strategic development.
- **Skills**: Exceptional leadership, organizational, communication, and analytical skills.
- **Industry Knowledge**: Strong understanding of the fitness industry preferred.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Supplemental pay types:
- Bonus pay
Application question(s):
- What are your salary expectations for this role, including any additional benefits or considerations that are important to you?
- Describe your experience in managing e-commerce operations. What strategies did you implement to optimize the fulfillment and warehousing processes?
- Can you provide an example of a project you managed that involved multiple departments? How did you coordinate the efforts and what was the outcome?
- What approach do you take in analyzing business analytics and metrics? Provide a specific scenario where your analysis led to significant business improvements.
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- logistics and supply chain: 3 years (required)
- inventory management across multiple locations: 3 years (required)
- e-commerce and physical retail operations: 3 years (required)
- strategic business planning and execution: 3 years (required)
- budgeting and financial oversight: 3 years (required)
- developing and tracking KPIs and performance metrics: 3 years (required)
- overseeing customer service teams and initiatives: 3 years (required)
- implementing organizational change and improvements: 3 years (required)
- general management: 3 years (required)
- team leadership: 2 years (required)
Work Location: In person
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